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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements.
- Benefits: Competitive pay, flexible hours, travel opportunities, and wellbeing resources.
- Why this job: Work in a vibrant theme park environment and develop valuable skills.
- Qualifications: Great communication skills and a positive, outgoing personality.
- Other info: Exciting career growth with opportunities to work globally.
The predicted salary is between 11 - 14 £ per hour.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Arcades) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HB Leisure. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests all day, think of some scenarios where you can demonstrate your excellent communication and problem-solving abilities. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and approachable. A positive, outgoing personality is key, so let that shine through in your appearance as well as your attitude.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates. It shows initiative and gives us a chance to see your passion for joining our fun arcade environment right from the start!
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love a positive and outgoing vibe, so don’t be afraid to show us who you are. A little humour or a fun anecdote can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have in customer service or working in a fun environment. We want to see how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at HB Leisure
✨Show Your Personality
As a Customer Service Assistant, your outgoing personality is key! During the interview, let your enthusiasm shine through. Share stories that highlight your positive interactions with customers and how you made their experience memorable.
✨Know the Company
Do a bit of homework on HB Leisure before your interview. Familiarise yourself with their operations in theme parks and arcades. Mention specific locations or games they offer to show your genuine interest in the role and the company.
✨Demonstrate Team Spirit
Working in an arcade means being part of a vibrant team. Be ready to discuss examples of how you've collaborated with others in previous roles. Highlight your ability to support colleagues and contribute to a fun working environment.
✨Prepare for Scenario Questions
Expect questions about handling difficult customers or managing busy periods. Think of scenarios from your past experiences where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer focus.
