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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements.
- Benefits: Competitive pay, flexible hours, travel opportunities, and discounts at top retailers.
- Why this job: Work in a vibrant theme park environment and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, and reliable availability.
- Other info: Opportunities to travel globally and work in amazing locations.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
We like to do things differently here at HB Leisure, we don\’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don\’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C\’s)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Arcades) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HB Leisure. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Show off your personality! We love outgoing and positive individuals, so let your true self shine through in your interactions. Whether it's in an interview or a casual conversation, being authentic can really set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team. Don’t forget to highlight your availability and any relevant experience that aligns with the role!
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your positive and outgoing nature. Remember, we’re all about fun here at HB Leisure!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have in customer service or working in a lively environment. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining our vibrant team!
How to prepare for a job interview at HB Leisure
✨Show Off Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've gone above and beyond for customers, as this role is all about creating a fun and enjoyable experience for guests.
✨Be Outgoing and Positive
Since HB Leisure values a positive and outgoing personality, let your enthusiasm shine through! Smile, maintain eye contact, and engage with the interviewer as if they were a guest at the arcade. This will demonstrate that you’re a great fit for the vibrant team.
✨Know the Company and Its Values
Do a bit of homework on HB Leisure and its operations. Understanding their commitment to fun and customer satisfaction will help you align your answers with their values, showing that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations in the arcade. Think about scenarios involving difficult customers or busy periods, and prepare your responses to showcase your problem-solving skills and ability to stay calm under pressure.
