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- Tasks: Deliver excellent customer service and ensure guests have a blast in the arcade.
- Company: Join HB Leisure at Legoland Windsor, a leader in family entertainment.
- Benefits: Flexible hours, daily bonuses, discounts, and access to wellbeing resources.
- Why this job: Work in a vibrant theme park and create unforgettable memories for families.
- Qualifications: Great communication skills and a passion for hospitality.
- Other info: Exciting career growth opportunities and potential to travel globally.
The predicted salary is between 1300 - 1600 £ per month.
Are you ready to build your career at one of the UK’s most iconic family theme parks? Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO®‑themed rides, attractions, and shows? If inspiring imagination, sparking joy, and helping families create unforgettable memories sounds like your perfect day, then you’re in exactly the right place!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Arcade Host) at Legoland Windsor! As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Arcade) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcade)
✨Tip Number 1
Get to know the company! Before your interview, dive into HB Leisure's values and mission. This way, you can show how your passion for customer service aligns with their goal of creating unforgettable experiences.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Dress the part! Even though it's a fun theme park environment, looking smart and presentable shows that you take the opportunity seriously. Plus, it helps you feel more confident!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to keep yourself on their radar!
We think you need these skills to ace Customer Service Assistant (Arcade)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the fun environment of Legoland shine through. We want to see that you’re excited about creating joyful moments for our guests!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you’ve provided excellent customer service or worked in a fast-paced setting, as this will resonate with us.
Be Yourself: We love personality! Don’t be afraid to let your unique voice come through in your application. Share a bit about what makes you tick and why you’d be a great fit for our vibrant team at HB Leisure.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an exciting career with us!
How to prepare for a job interview at HB Leisure
✨Know the Company
Before your interview, take some time to research HB Leisure and Legoland Windsor. Understand their values, mission, and what makes them unique in the leisure industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Highlight your positive attitude and how you can create joyful moments for families visiting the arcade.
✨Demonstrate Your Passion for Fun
This role is all about creating unforgettable memories for guests. During the interview, express your enthusiasm for working in a vibrant, fun environment. Share any personal experiences at theme parks or arcades that inspired you to apply for this position, showing that you understand the importance of joy in customer interactions.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult guest or managing a busy arcade. Practice your responses to these scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment.
