Assistant Arcade Manager - Thorpe Park - Chertsey, Surrey

HB Leisure is the leading attraction partner for skill games and amusements around the world operating in over 100 theme parks across 25 countries. As an Assistant Arcade Manager, you will be responsible for supporting the Arcade Manager with the running of the arcade, ensuring budgeted targets are achieved and operating standards are adhered to. To work within given budget constraints whilst pursuing maximum operating efficiency and profitability.

In return we will offer you:

• Competitive Salary
• Long Service Award Scheme
• Recommend A Friend (T's & C's apply)
• 28 days holiday per calendar year (including bank holidays)
• Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers and much more!
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations.

Responsibilities include but are not limited to:

• To ensure the efficient day to day running of all arcade/coin op operations.
• Through regular inspection ensure that arcade interior/exterior standards are maintained to a high level, and that all safety checks are completed as scheduled.
• Monitor and review arcade revenues, prize pay outs, stock levels and staff numbers ensuring budgets and targets are adhered to (where applicable).
• Maintain a close liaison at all times with your management team communicating Company information/changes in procedure as and when required.
• Ensure any unresolved problems are dealt with satisfactorily.
• Conduct regular random checks of floats, keys, stock and vouchers as well as weekly and period checks.
• To liaise with the engineers and prioritise workload to minimise downtime.
• Observe the Company’s health and safety policies, ensuring that all health, safety and security regulations and procedures are implemented and complied with, providing a safe environment at all times for both staff and customers.
• Ensure that staffing ratios are observed and improved, whilst maintaining operational objectives.
• Motivation of staff to contribute to the maximum efficiency in the day to day running of the site.
• Monitor individual staff that report to you, by accompanying and reviewing them in the performance of their duties on a regular basis.
• Provide training as required, to ensure company procedures are adhered to and standards maintained.
• Ensure documentation submitted by yourself and staff who report to you, is accurate, complete and submitted on time.
• To carry out appropriate disciplinary action, in accordance with Company policy and procedures with prior guidance from the Site Manager and consultation with the HR Manager.
• To ensure that all machines provided for play are operated in line with current legislation and that customers only have access to areas which the law allows.
• To protect and keep confidential the Company’s business interests, except as authorised or required by your duties.
• To carry out any other reasonable duties as required by the Regional or Site Manager and to work in other areas of the operation, where necessary, during closed season to support the business needs of the Company.
• To promote the Company in a positive manner when dealing with customers and at any other opportunity.
• To ensure that your personal presentation, conduct and profile is such that it reflects well upon the Company.
• To respond positively, promptly and appropriately to all customer requests.
• To conduct all business in a polite and courteous manner.
• To promote the concept of teamwork to enhance business opportunities and achievement.

Person Specification:

• Qualified to GCSE level in Maths and English.
• Experience of assisting with managing a team.
• Experience of working in the leisure industry/amusement arcade.
• Tenacious with good time management.
• Ability to prioritise workload.
• Strong IT skills (MS Office, Excel).
• Able to motivate staff.
• Cash Handling experience.
• Excellent communication skills.
• Self directed with a high degree of self motivation.
• High attention to detail.
• Fully flexible with working hours including weekends.
• Public facing experience.
• ONC/HNC in a related subject (e.g. business studies) (Desirable).
• Some Health & Safety knowledge (Desirable).