At a Glance
- Tasks: Deliver excellent customer service and create joyful moments for guests in a lively arcade.
- Company: Join HB Leisure, the global leader in skilled games and amusements.
- Benefits: Flexible hours, daily bonuses, discounts, and access to wellbeing resources.
- Other info: Exciting career growth opportunities, including travel to amazing locations worldwide.
- Why this job: Work in a fun environment and make unforgettable holiday memories for visitors.
- Qualifications: Great communication skills, positive attitude, and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to join a vibrant, fast‑paced seaside entertainment venue in the heart of Brixham? Do you love the idea of working in a classic amusement arcade filled with family‑friendly fun, lively games, and a welcoming atmosphere for visitors of all ages? If creating enjoyable moments, supporting happy holiday memories, and helping guests have a brilliant day out sounds like your kind of role, then Carousel Amusements could be the perfect place for you!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Good availability on weekdays and weekends (including bank holidays)
- Ability to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Locations
Customer Service Assistant (Arcades) - Carousel Amusements - Brixham, Devon employer: HB Leisure
At Carousel Amusements, we pride ourselves on being a vibrant and dynamic employer in the heart of Brixham, where our team members enjoy a fun-filled work environment that fosters creativity and customer engagement. With flexible working hours, a daily bonus scheme, and opportunities for global travel, we are committed to supporting your personal and professional growth while ensuring you have a memorable experience creating joyful moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Arcades) - Carousel Amusements - Brixham, Devon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HB Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HB Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (Arcades) - Carousel Amusements - Brixham, Devon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HB Leisure:Your cover letter is your chance to shine! Tell us why you want to work at HB Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HB Leisure!
How to prepare for a job interview at HB Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
