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- Tasks: Run exciting skill games and create unforgettable experiences for guests.
- Company: Join HB Leisure, a global leader in theme park entertainment.
- Benefits: Flexible hours, daily bonuses, discounts, and free entry for friends!
- Why this job: Work in a fun, fast-paced environment and make memories with families.
- Qualifications: Great communication skills and a passion for hospitality.
- Other info: Opportunities to travel globally and develop your career in leisure.
The predicted salary is between 11 - 14 £ per hour.
Interested in working at one of the UK’s best-loved family theme parks? Are you excited by the idea of joining a resort that’s home to thrilling rides, Europe’s only Thomas Land, and a beautiful 15-acre zoo? Does helping families create unforgettable memories in a fun, fast-paced environment sound like your perfect day? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor! As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Your Duties & Responsibilities
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Who Are HB Leisure?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 20% discount in both retail and food purchases on site
- 50% off meals at Drayton Manor Hotel
- Free entry into sites affiliated with Drayton Manor e.g. West Midlands Safari Park & Waterworld
- Free Entry to Drayton Manor for you and 4 friends up to 10 times in the year!
- Uniform Provided
- On Site Parking
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Games) in Tamworth employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games) in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, check out HB Leisure's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, think of some fun ways to showcase your personality during the interview. Maybe share a story about a time you made someone’s day better!
✨Tip Number 3
Dress for the occasion! While it’s a theme park, showing up looking smart and presentable can make a great first impression. Plus, it shows you’re serious about the role while still being ready for some fun!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our vibrant team at Drayton Manor!
We think you need these skills to ace Customer Service Assistant (Games) in Tamworth
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your excitement shine through! We want to see that you’re genuinely thrilled about the idea of working in a fun, fast-paced environment like Drayton Manor. Share why you love customer service and how you can contribute to creating unforgettable memories for our guests.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Assistant (Games Host). Highlight any relevant experience you have in customer service or working in lively settings. We appreciate when applicants take the time to connect their skills with what we’re looking for!
Be Personable: Remember, we’re all about creating joyful moments! Use a friendly tone in your application and don’t be afraid to let your personality shine. We want to know who you are beyond your qualifications, so feel free to share a bit about yourself and what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need there. Plus, it shows us that you’re serious about joining our vibrant team at HB Leisure!
How to prepare for a job interview at HB Leisure Ltd.
✨Know the Company
Before your interview, take some time to research HB Leisure and Drayton Manor. Understand their values, what they offer, and their unique selling points. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Enthusiasm
As a Customer Service Assistant (Games Host), enthusiasm is key! During the interview, let your passion for customer service and creating joyful experiences shine through. Share examples of how you've made someone's day better in previous roles or situations.
✨Prepare for Role-Specific Questions
Expect questions related to handling transactions, engaging with guests, and maintaining a fun atmosphere. Think of scenarios where you’ve successfully managed similar tasks. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Games Host. This shows that you’re not just interested in the job, but also in how you can grow within the company.
