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- Tasks: Lead a team to deliver exceptional guest service at our fun games kiosks.
- Company: Join HB Leisure, the global leader in skilled games and amusements.
- Benefits: Enjoy flexible hours, daily bonuses, discounts, and wellbeing resources.
- Why this job: Create magical memories for families while working in a vibrant theme park.
- Qualifications: Strong communication and leadership skills; passion for hospitality.
- Other info: Opportunities to travel globally and develop your career in an exciting environment.
The predicted salary is between 24000 - 36000 £ per year.
Interested in working at the UK’s favourite family theme park? Are you excited by the idea of joining a beautifully landscaped park that’s home to Peppa Pig World, thrilling rides, and stunning gardens? Does helping families create magical memories in a fun, friendly environment sound like your perfect day? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Supervisors (Games) at Paulton’s Park. As a Customer Services Supervisor (Games), you will play a key role in the success of our skill games operation. You’ll support and lead a team of Games Operators while ensuring the smooth running of our kiosks throughout the park.
Responsibilities- Lead, support, and motivate a team of Games Operators to deliver exceptional guest service.
- Oversee daily operations across multiple skill games kiosks, ensuring they are fully staffed, stocked, and guest-ready.
- Engage with guests and maintain a fun, welcoming atmosphere throughout the park.
- Monitor performance and drive revenue, supporting the team to meet daily targets.
- Ensure compliance with safety, cash handling, and operational procedures.
- Handle machine or kiosk issues, escalating to management or maintenance when required.
- Support training, coaching, and onboarding of new team members.
- Maintain high standards of presentation, including cleanliness, signage, and prize displays.
About HB Leisure Ltd: HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
In return we will offer you:- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- Staff Canteen
- Discounted meals for all staff on site
- Uniform provided
- Public Transport Routes available to and from the park
- A strong communicator with natural leadership skills
- Positive, outgoing, and confident engaging with guests of all ages
- Honest, reliable, and responsible with a strong work ethic
- Passionate about hospitality and creating joyful moments
- Able to thrive in a fast-paced outdoor environment
- Available on weekdays, weekends, and bank holidays
- Able to follow instructions and uphold company standards
If a desk isn’t for you, then you are for us, so why not join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Supervisor (Games) in Romsey employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (Games) in Romsey
✨Tip Number 1
Get to know the park! Familiarise yourself with Paulton’s Park and its attractions. When you chat with the hiring team, showing your enthusiasm for the park and its offerings can really set you apart.
✨Tip Number 2
Practice your people skills! As a Customer Service Supervisor, you'll be leading a team and engaging with guests. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your leadership vibe! Think of examples from your past experiences where you've motivated a team or handled a tricky situation. This will help you demonstrate that you're the right fit for leading the Games Operators.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our vibrant team at HB Leisure. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Supervisor (Games) in Romsey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the theme park vibe shine through. We want to see that you’re excited about creating magical memories for families!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or team leadership. We love seeing how your skills can contribute to our fun and friendly environment at Paulton’s Park.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for positive, outgoing individuals who can engage with guests of all ages, so show us who you are!
Apply Through Our Website: For the best chance of joining our vibrant team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an exciting adventure!
How to prepare for a job interview at HB Leisure Ltd.
✨Know the Park Inside Out
Before your interview, take some time to familiarise yourself with Paulton’s Park and its attractions, especially the games. Understanding the park's layout and the specific games you'll be overseeing will show your enthusiasm and readiness to engage with guests.
✨Show Off Your People Skills
As a Customer Service Supervisor, your ability to connect with guests and lead a team is crucial. Prepare examples of how you've successfully motivated a team or handled guest interactions in the past. This will demonstrate your natural leadership skills and passion for hospitality.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or resolving a kiosk issue. Think through potential scenarios beforehand and outline your approach to ensure you can respond confidently during the interview.
✨Highlight Your Flexibility
The role requires availability on weekends and bank holidays, so be prepared to discuss your schedule. Emphasise your willingness to work flexible hours and your excitement about being part of a vibrant team in a fast-paced environment.
