At a Glance
- Tasks: Run skill games and provide top-notch customer service in a fun theme park setting.
- Company: HB Leisure is a global leader in skilled games, operating in 29 countries and over 150 attractions.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, discounts, and access to wellbeing resources.
- Other info: Opportunities for winter work and travel to amazing locations like Asia and the USA.
- Why this job: Join a vibrant team, develop valuable skills, and travel the world while having fun!
- Qualifications: Great communication skills, positive attitude, reliable, and available on weekdays and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Interested in working at one of the UK’s wildest and most thrilling family adventure resorts? Are you excited by the idea of joining a park filled with over 40 rides and attractions, amazing animals, and themed lands bursting with character? Does helping guests create magical, unforgettable moments sound like your kind of day? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Chessington World of Adventure!
As a Customer Service Assistant (Games Host) , you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Responsibilities and Duties
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
About HB Leisure Ltd
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
Benefits
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- On site canteen for staff members serving delicious meals
- Uniform provided
- 25% discount on all retail purchases on site
- Additional rewards and bonuses provided by Chessington World of Adventure throughout the year
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
#J-18808-LjbffrCustomer Service Assistant (Games) in London employer: HB Leisure Ltd.
HB Leisure Ltd. is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, competitive pay, and a daily bonus scheme, team members enjoy the opportunity to create memorable experiences for families while also having the chance to travel globally and grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) in London
✨Tip Number 1
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you’ll be working with will not only help you engage with customers but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the application process, highlight any previous experience where you've successfully engaged with customers, as this is crucial for a Customer Service Assistant.
✨Tip Number 3
Be prepared to discuss your availability. Since the role requires flexibility on weekdays and weekends, having a clear idea of your schedule will show that you are reliable and ready to meet the company's needs.
✨Tip Number 4
Research the company culture at HB Leisure. Understanding their values and how they operate can help you align your responses during interviews, making you a more attractive candidate who fits well within their team.
We think you need these skills to ace Customer Service Assistant (Games) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any roles that involved communication skills. Emphasise your outgoing personality and ability to work in a fun environment, as these are key traits for the Customer Service Assistant role.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at HB Leisure and how your skills align with their values, particularly in delivering excellent customer service.
Showcase Availability:Clearly state your availability in your application. Since the role requires good availability on weekdays and weekends, make it easy for them to see when you can work.
Highlight Relevant Skills:In your application, emphasise skills that are directly related to the job description, such as communication, reliability, and a strong work ethic. Use examples from past experiences to demonstrate these skills effectively.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm for Games
Make sure to express your passion for games and customer service during the interview. Share any relevant experiences or stories that highlight your love for gaming and how it translates into providing excellent service.
✨Demonstrate Communication Skills
As a Customer Service Assistant, strong communication is key. Practice clear and friendly responses to common interview questions, and be prepared to showcase how you can engage with guests in a fun and approachable manner.
✨Highlight Your Flexibility
Since the role requires availability on weekdays, weekends, and bank holidays, emphasise your flexibility in working hours. Be honest about your schedule and show that you're willing to adapt to meet the needs of the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from past experiences where you successfully resolved issues or provided exceptional service to customers.
