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- Tasks: Run thrilling skill games and create unforgettable experiences for guests.
- Company: Join HB Leisure at Chessington World of Adventure, a leader in family entertainment.
- Benefits: Flexible hours, daily bonuses, discounts, and access to wellbeing resources.
- Why this job: Work in a fun, vibrant environment and make magical moments for families.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Exciting career growth opportunities and the chance to travel globally.
The predicted salary is between 11 - 14 £ per hour.
Interested in working at one of the UK's wildest and most thrilling family adventure resorts? Are you excited by the idea of joining a park filled with over 40 rides and attractions, amazing animals, and themed lands bursting with character? Does helping guests create magical, unforgettable moments sound like your kind of day? Then this is the role for you.
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Chessington World of Adventure. As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Your Duties & Responsibilities:
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations.
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations
- On site canteen for staff members serving delicious meals
- Uniform Provided
- 25% discount on all retail purchases on site
- Additional rewards and bonuses provided by Chessington World of Adventure throughout the year.
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career.
Customer Service Assistant in London employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in London
✨Tip Number 1
Get to know the park! Familiarise yourself with the rides and attractions at Chessington World of Adventure. This way, when you chat with guests, you can share your excitement and make their experience even more magical.
✨Tip Number 2
Practice your people skills! Engage with friends or family in fun scenarios where you can showcase your customer service abilities. The more comfortable you are interacting with others, the better you'll shine during interviews.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for creating unforgettable moments come through in your conversations. Employers love candidates who genuinely care about the guest experience.
✨Tip Number 4
Be flexible and ready to adapt! Working in a theme park means things can change quickly. Highlight your ability to thrive in fast-paced environments during your discussions, and show that you're ready for anything!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your excitement for the role shine through! We want to see your passion for creating magical moments for guests. Use lively language that reflects your personality and enthusiasm for working in a fun environment.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Assistant role. Mention any relevant experience in hospitality or customer service, and don’t forget to showcase your ability to engage with guests of all ages!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid overly complex sentences. Make it easy for us to see why you’d be a great fit for our team at Chessington World of Adventure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our vibrant team!
How to prepare for a job interview at HB Leisure Ltd.
✨Know the Company
Before your interview, take some time to research HB Leisure and Chessington World of Adventure. Understand their values, mission, and what makes them unique in the leisure industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Enthusiasm
As a Customer Service Assistant, a positive and outgoing personality is key. During the interview, let your enthusiasm shine through! Share examples of how you've created joyful moments for others in previous roles or experiences. This will demonstrate that you have the right attitude for the job.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations with guests. Think about scenarios where you had to deal with difficult customers or create memorable experiences. Practising these responses will help you feel more confident and ready to impress during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like as a Games Host. This shows that you're engaged and eager to learn more about the role and the company.
