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- Tasks: Deliver top-notch customer service and ensure guests have a blast in the arcade.
- Company: Join HB Leisure, a global leader in skilled games across 29 countries and 150+ attractions.
- Benefits: Enjoy competitive pay, discounts, wellbeing resources, and travel opportunities worldwide.
- Why this job: Work in a fun theme park environment and develop skills for your future career.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Work permit needed for non-passport holders; apply through our website.
The predicted salary is between 24000 - 36000 £ per year.
Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Arcade Host) at Alton Towers Resort Hotel.
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Alton Towers Resort Hotel Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players.
We like to do things differently here at HB Leisure, we don\’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C\’s)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
- Subsidised food and drink on shift in our onsite canteen.
- 10% discount in retail and food & beverage units across Merlin sites.
- Access to discounted employee bus service.
- Free onsite parking, both on shift and when visiting the park as a guest.
- Access to employee exclusive events, such as Scarefest preview night.
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast‑paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don\’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
#J-18808-Ljbffr
Customer Service Assistant (Hotel Arcades) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Hotel Arcades)
✨Tip Number 1
Familiarise yourself with HB Leisure and their unique approach to customer service. Understanding their values and how they operate in the leisure industry will help you align your responses during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a fun or fast-paced environment. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction.
✨Tip Number 3
Show your enthusiasm for the role by expressing your love for games and amusement parks. This can set you apart as someone who genuinely enjoys the environment you'll be working in.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility on weekdays and weekends, demonstrating your willingness to work during these times can make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant (Hotel Arcades)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Assistant at HB Leisure. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personal Statement: Write a personal statement that showcases your passion for customer service and your ability to create a fun environment for guests. Use specific examples from past experiences to demonstrate your skills and personality.
Highlight Relevant Skills: Make sure to emphasise your communication skills, reliability, and positive attitude in your CV and cover letter. These traits are essential for the role and should be clearly articulated.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun theme park environment. Employers love candidates who are genuinely enthusiastic about the role and the company.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Be Outgoing and Personable
Since the role requires a positive and outgoing personality, practice being friendly and approachable during the interview. Smile and engage with the interviewer to showcase your interpersonal skills.
✨Know the Company
Research HB Leisure and its operations in the leisure industry. Understanding their values and what makes them unique will help you answer questions more effectively and show your genuine interest.
