At a Glance
- Tasks: Run skill games and deliver top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, bonuses, discounts, and unlimited wellbeing resources.
- Other info: Work in exciting locations worldwide and enjoy seasonal opportunities.
- Why this job: Experience a vibrant work culture with opportunities to travel and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Assistant (Games Host)
Work at Blackpool Pleasure Beach delivering excellent customer service while running thrilling skill games.
Responsibilities
- Operate and manage a skilled games kiosk in a high‑energy, theme‑park environment.
- Engage with guests of all ages, ensuring a fun and memorable experience.
- Maintain a warm and welcoming atmosphere throughout the event.
- Handle transactions and prize distribution with confidence and enthusiasm.
Person Specification
- Excellent customer service and communication skills with a positive, outgoing personality.
- Honest, reliable and responsible with a strong work ethic.
- A passion for hospitality and creating joyful moments.
- Ability to thrive in a fast‑paced, outdoor setting all year round.
- Good availability on weekdays, weekends and bank holidays.
- Ability to follow instructions and comply with all company standards.
Benefits
- Daily Bonus Scheme.
- Flexible working hours.
- Recommend a Friend Bonus (Subject to T&C's).
- Discounts to hundreds of top‑retailers.
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme, and a virtual gym with free online workouts.
- Career possibilities, including opportunities to travel globally (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations.
- Uninterrupted and exciting work environment in a world‑famous theme park.
Customer Service Assistant (Games) employer: HB Leisure Ltd.
HB Leisure is an exceptional employer, offering a vibrant work culture in the heart of Brighton and Hove, where you can thrive in a fun theme park environment. With competitive pay, a daily bonus scheme, and unique opportunities to travel and work in stunning locations worldwide, we prioritise employee growth and wellbeing through unlimited access to resources like virtual GP services and fitness programmes. Join us to develop valuable skills while ensuring our guests have an unforgettable experience!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you’ll be working with will not only help you engage with guests but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Whether it's through volunteering or part-time jobs, having examples ready to discuss how you've provided excellent service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of HB Leisure. They can provide insights into the company culture and what they look for in a Customer Service Assistant, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to demonstrate your personality during the interview process. Since this role requires a positive and outgoing attitude, think of ways to convey your fun side while still being professional.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight the key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer issues or engaged with guests.
✨Highlight Your Team Spirit
Working in a theme park environment means being part of a team. Be ready to discuss how you collaborate with others and contribute to a positive atmosphere, as this is crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as difficult customers or busy periods. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
