At a Glance
- Tasks: Run skill games and deliver top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, bonuses, discounts, and unlimited wellbeing resources.
- Other info: Work in exciting locations worldwide and enjoy seasonal opportunities.
- Why this job: Experience a vibrant work culture with opportunities to travel and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
The predicted salary is between 24000 - 36000 £ per year.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure , we don't just open doors to a career in the leisure industry , and we also offer the opportunity to travel the globe to experience working in our other incredible locations !
If a desk isn't for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host) , you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation - due to the location of the site
Customer Service Assistant (Games) employer: HB Leisure Ltd.
HB Leisure Ltd. is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, competitive pay, and a daily bonus scheme, team members enjoy the opportunity to create memorable experiences for families while also having the chance to travel globally and grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you’ll be working with will not only help you engage with guests but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Whether it's through volunteering or part-time jobs, having examples ready to discuss how you've provided excellent service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of HB Leisure. They can provide insights into the company culture and what they look for in a Customer Service Assistant, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to demonstrate your personality during the interview process. Since this role requires a positive and outgoing attitude, think of ways to convey your fun side while still being professional.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight the key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer issues or engaged with guests.
✨Highlight Your Team Spirit
Working in a theme park environment means being part of a team. Be ready to discuss how you collaborate with others and contribute to a positive atmosphere, as this is crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as difficult customers or busy periods. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
