At a Glance
- Tasks: Run skill games and deliver top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, bonuses, discounts, and unlimited wellbeing resources.
- Other info: Work in exciting locations worldwide and enjoy seasonal opportunities.
- Why this job: Experience a vibrant work culture with opportunities to travel and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
The predicted salary is between 24000 - 36000 £ per year.
Join the Magic at Winter Wonderland Hyde Park!
Are you ready to be part of London’s most iconic festive experience? HB Leisure is once again bringing the thrill of skilled games to the heart of Winter Wonderland Hyde Park, and we’re looking for enthusiastic, energetic individuals to join our team as Customer Service Assistants.
Location: Hyde Park, London
Dates: 18th November 2026– 3rd January 2027
Full Time & Part Time Positions Available!
As a Customer Service Assistant, you will:
- Operate and manage a skilled games kiosk in a high-energy, festive environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and cheer
What we’re looking for:
- Outgoing, customer-focused individuals with a flair for entertainment
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor winter setting
- Ability to handle both cash and card transactions
- Clear communication skills
What’s in it for you:
- Exciting Winter Placement Opportunity at one of London’s most visited seasonal attractions
- Competitive rates of pay
- Daily bonus opportunities
- Exclusive access to retail discounts and wellbeing resources via our Employee Benefits Platform
- Full training provided — no prior experience needed
- Opportunities for future placements across HB Leisure’s global sites, including USA, Europe, Dubai, Saudi Arabia, Australia and more
Don’t miss your chance to be part of the festive magic.
#J-18808-Ljbffr
Customer Service Assistant (Games) employer: HB Leisure Ltd.
HB Leisure Ltd. is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, competitive pay, and a daily bonus scheme, team members enjoy the opportunity to create memorable experiences for families while also having the chance to travel globally and grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you’ll be working with will not only help you engage with guests but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Whether it's through volunteering or part-time jobs, having examples ready to discuss how you've provided excellent service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of HB Leisure. They can provide insights into the company culture and what they look for in a Customer Service Assistant, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to demonstrate your personality during the interview process. Since this role requires a positive and outgoing attitude, think of ways to convey your fun side while still being professional.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight the key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to ensure a great experience for customers in previous roles.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer issues or engaged with guests.
✨Highlight Your Team Spirit
Working in a theme park environment means being part of a team. Be ready to discuss how you collaborate with others and contribute to a positive atmosphere, as this is crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as difficult customers or busy periods. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
