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For Companies At a Glance
- Tasks: Run skill games and deliver top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, bonuses, discounts, and unlimited wellbeing resources.
- Why this job: Experience a vibrant work culture with global travel opportunities and career growth.
- Qualifications: Must have excellent customer service skills and a positive, reliable attitude.
- Other info: Flexible hours available, including weekdays and weekends; reliable transport needed.
Overview
Are you ready to build your career at one of the UK’s most iconic family theme parks? Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO®‑themed rides, attractions, and shows? If inspiring imagination, sparking joy, and helping families create unforgettable memories sounds like your perfect day, then you’re in exactly the right place! HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Legoland Windsor! As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Responsibilities
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
About HB Leisure
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure, we don\’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
In return we will offer you
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C\’s)
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- Uniform provided
- 25% Discount on all food & beverage on site
- Discounted bus fare for Legoland staff
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don\’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
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Customer Service Assistant (Games) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for customer service! When you interact with us or during any networking opportunities, make sure to express your passion for helping others and creating memorable experiences. This will set you apart as a candidate who truly understands the role.
✨Tip Number 2
Familiarise yourself with the games and attractions offered by HB Leisure. Knowing the ins and outs of our offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its operations.
✨Tip Number 3
Highlight any previous experience in customer-facing roles, especially in fun or leisure environments. Share specific examples of how you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with what we’re looking for.
✨Tip Number 4
Be prepared to showcase your communication skills during any informal chats or interviews. Practice engaging with friends or family in a lively manner, as this will help you convey your outgoing personality, which is essential for a Customer Service Assistant at HB Leisure.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences in a fun, dynamic environment, as this will resonate well with HB Leisure's culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun atmosphere for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun theme park environment. HB Leisure values a positive and outgoing personality, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure a great experience for customers, as this role heavily relies on those skills.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various customer interactions or challenges. Practise responding to hypothetical scenarios related to running games and ensuring guests have fun, as this will showcase your problem-solving abilities.
✨Highlight Your Flexibility
Since the job requires good availability on weekdays, weekends, and bank holidays, be prepared to discuss your schedule. Emphasise your willingness to work varied hours and your reliability, which are crucial for this role.
