Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests and ensure they have a blast at our arcade!
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, discounts, and unlimited wellbeing resources.
- Why this job: Work in a fun theme park setting and gain skills for your future.
- Qualifications: Must have great customer service skills and a positive attitude.
- Other info: Opportunities to travel and work in amazing locations worldwide!
Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Arcade Host) at Alton Towers Resort.
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure, we don\’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C’s)
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
- Subsidised food and drink on shift in our onsite canteen.
- 10% discount in retail and food & beverage units across Merlin sites.
- Access to discounted employee bus service.
- Free onsite parking, both on shift and when visiting the park as a guest.
- Access to employee exclusive events, such as Scarefest preview night.
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast‑paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don\’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
#J-18808-Ljbffr
Customer Service Assistant (Arcades) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Familiarise yourself with HB Leisure and their values. Understanding their approach to customer service and the fun atmosphere they promote will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your personality! Since this role requires a positive and outgoing attitude, be prepared to demonstrate your enthusiasm for customer service and how you can contribute to creating a fun environment.
✨Tip Number 3
Highlight your availability. Make sure to communicate your flexibility regarding working hours, especially on weekends and bank holidays, as this is crucial for the role.
✨Tip Number 4
Prepare for situational questions. Think of examples from your past experiences where you provided excellent customer service or handled challenging situations, as these will likely come up during the interview process.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight the key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences in a fun, fast-paced environment, as this will resonate well with the company culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun atmosphere for guests.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm
As a Customer Service Assistant, your energy and enthusiasm are key. Make sure to express your excitement about the role and the opportunity to work in a fun environment like an arcade. A positive attitude can go a long way!
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or made a customer's day better. This will show that you understand the importance of customer satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations with customers. Think about common challenges in customer service and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the company culture, team dynamics, or opportunities for growth. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
