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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, discounts, wellbeing resources, and travel opportunities worldwide.
- Why this job: Work in a vibrant theme park environment and develop skills for your future career.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Opportunities to work in amazing locations like Asia, Europe, and the USA.
The predicted salary is between 24000 - 36000 £ per year.
Interested in working at one of the UK’s most exciting wildlife attractions? Do you want to be part of a unique park that’s been delighting guests for over 50 years? Does the idea of helping visitors create unforgettable, once‑in‑a‑lifetime memories inspire you? Then this is the perfect role for you!
HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Arcade Host) at West Midlands Safari Park!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
We like to do things differently here at HB Leisure, we don\’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
In return we will offer you
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C\’s)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 25% discount in retail and food & beverage units across sites.
- Uniform provided
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast‑paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don\’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
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Customer Service Assistant (Arcades) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Familiarise yourself with HB Leisure and their values. Understanding their approach to customer service and the fun environment they promote will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your personality! Since this role requires a positive and outgoing attitude, think of ways to demonstrate your enthusiasm for customer service in any interactions you have with the team or during networking events.
✨Tip Number 3
Be prepared to discuss your availability. The job requires good availability on weekdays and weekends, so be ready to explain how you can meet these requirements and show your flexibility.
✨Tip Number 4
If you have previous experience in customer service or working in a fast-paced environment, think of specific examples to share. This will help you stand out as a candidate who can thrive in the arcade setting.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as customer service and communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. HB Leisure thrives on a fun and vibrant atmosphere, so demonstrating your passion for customer service and enjoyment in a lively environment will resonate well with the interviewers.
✨Highlight Relevant Experience
Discuss any previous roles where you provided excellent customer service, especially in leisure or entertainment settings. Share specific examples of how you handled customer interactions and ensured a positive experience, as this aligns perfectly with the responsibilities of a Customer Service Assistant.
✨Demonstrate Team Spirit
Since you'll be working in a team-oriented environment, it's important to showcase your ability to collaborate effectively. Talk about times when you worked well with others to achieve a common goal, and how you can contribute to the vibrant team at HB Leisure.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and the company. You might inquire about the training process, opportunities for travel, or what a typical day looks like for a Customer Service Assistant at HB Leisure.
