At a Glance
- Tasks: Deliver top-notch customer service and ensure guests have a blast in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, discounts at retailers, and unlimited wellbeing resources.
- Other info: Flexible hours available, including weekdays, weekends, and bank holidays.
- Why this job: Work in a fun theme park environment with travel opportunities to amazing locations worldwide.
- Qualifications: Must have excellent communication skills and a positive, outgoing personality.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Interested in working at one of the UK’s wildest and most thrilling family adventure resorts? HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Arcade Host) at Chessington World of Adventure. You will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.
Responsibilities
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We offer opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We provide a dynamic working environment and opportunities to travel to other HB Leisure locations.
In Return We Will Offer
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Wellbeing resources including a virtual GP service, 24/7 employee assistance programme with support, and a virtual gym
- Great career possibilities including travel to other locations (Asia, Europe, Dubai, USA, etc.)
- On-site canteen for staff
- Uniform provided
- 25% discount on on-site retail purchases
- Additional rewards and bonuses at Chessington World of Adventure
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with a strong work ethic
- Passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Good availability on weekdays and weekends (including bank holidays)
- Ability to follow instructions and comply with all company standards
If a desk isn’t for you, you are for us—join us in a fun theme park environment and develop skills that will be recognised throughout your career!
#J-18808-LjbffrCustomer Service Assistant (Arcades) in London employer: HB Leisure Ltd.
HB Leisure Ltd. is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, competitive pay, and a daily bonus scheme, team members enjoy the opportunity to create memorable experiences for families while also having the chance to travel globally and grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Arcades) in London
✨Tip Number 1
Familiarise yourself with the arcade games and attractions offered by HB Leisure. Understanding the products will help you engage with customers and provide better service, making you a standout candidate.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Consider volunteering or taking part-time roles in similar environments to gain experience that you can discuss during your interview.
✨Tip Number 3
Network with current or former employees of HB Leisure. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to demonstrate your positive and outgoing personality during the interview. Practice answering questions in a friendly manner and think of examples that highlight your enthusiasm for customer service.
We think you need these skills to ace Customer Service Assistant (Arcades) in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV:Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm
As a Customer Service Assistant, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. A positive attitude can go a long way in this fun environment!
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or made a customer's day better. This will show that you understand the importance of customer satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations in the arcade. Think about common challenges in customer service and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
