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For Companies At a Glance
- Tasks: Engage with guests and ensure they have a blast in our arcade.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, discounts, wellbeing resources, and travel opportunities.
- Why this job: Work in a fun environment while developing skills for your future career.
- Qualifications: Must have great customer service skills and a positive attitude.
- Other info: Flexible hours available, perfect for students looking to earn while having fun.
The predicted salary is between 24000 - 36000 £ per year.
Overview
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
We like to do things differently here at HB Leisure, we don\’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don\’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
Responsibilities
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
In Return We Will Offer You
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C\’s)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
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Customer Service Assistant (Arcades) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show your enthusiasm for the leisure industry during any interactions. Whether it's in an interview or a casual conversation, expressing your passion for customer service and fun environments can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with HB Leisure's values and mission. Understanding what makes them unique will help you align your answers and demonstrate that you're a great fit for their vibrant team.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed as a Customer Service Assistant, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility on weekdays, weekends, and bank holidays, showing that you can accommodate this will make you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as excellent customer service and communication abilities.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences in leisure environments, showcasing your positive and outgoing personality.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the position and the company. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun environment like an arcade. HB Leisure values a positive and outgoing personality, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure a great experience for customers, as this role heavily relies on those skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations with guests. Practice responses to common scenarios, such as dealing with a difficult customer or ensuring everyone is having fun while playing games.
✨Highlight Your Availability
Since the role requires good availability on weekdays, weekends, and bank holidays, be clear about your schedule. Show that you're flexible and willing to work during peak times, which will make you a more attractive candidate.
