At a Glance
- Tasks: Run exciting skill games and deliver top-notch customer service to guests.
- Company: Join HB Leisure, the global leader in skilled games and amusements.
- Benefits: Competitive pay, daily bonuses, flexible hours, and travel opportunities worldwide.
- Other info: Enjoy discounts, wellbeing resources, and amazing career growth opportunities.
- Why this job: Work in a fun theme park and gain skills recognised throughout your career.
- Qualifications: Great communication skills and a positive, outgoing personality.
The predicted salary is between 20000 - 25000 £ per year.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure. We don't just open doors to a career in the leisure industry, we also offer the opportunity to travel the globe to experience working in our other incredible locations. If a desk isn’t for you, then you are for us. Work in a fun theme park environment and develop skills that will be recognized throughout your career.
Responsibilities
- Running our skill games while delivering excellent customer service to our guests.
- Ensuring that guests have as much fun as possible playing our games.
Benefits
- Competitive rates of pay.
- Daily Bonus Scheme.
- Flexible working hours.
- Recommend A Friend Bonus (Subject to T&C's).
- Winter Opportunities between your Seasonal Contract.
- Discounts to hundreds of retailers.
- Unlimited access to wellbeing resources such as a virtual GP service and 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations.
Person Specification
- Great customer service, communication skills and a positive, outgoing personality.
- Honest, reliable and a responsible individual with a strong work ethic.
- Ability to offer good availability on weekdays and weekends (including bank holidays).
- Ability to follow instructions and comply with all company standards.
- Reliable transportation due to the location of the site.
Customer Service Assistant (Games) in Brighton employer: HB Leisure Ltd.
At HB Leisure, we pride ourselves on being a dynamic employer that offers not just a job, but a vibrant career in the leisure industry. Our Customer Service Assistants enjoy competitive pay, flexible hours, and unique opportunities to travel and work in exciting locations worldwide, all while fostering a fun and supportive work culture that prioritises employee wellbeing and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) in Brighton
✨Tip Number 1
Get to know the company! Research HB Leisure and their values. When you understand what makes them tick, you can tailor your approach and show them you're a perfect fit for their vibrant team.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests, think of scenarios where you can demonstrate your positive, outgoing personality. Role-play with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be flexible and show your availability! Highlight your willingness to work weekends and bank holidays. This shows you're committed and ready to jump into the fun at HB Leisure!
We think you need these skills to ace Customer Service Assistant (Games) in Brighton
Some tips for your application 🫡
Show Your Personality:When you're applying for a role like Customer Service Assistant, let your personality shine through! We want to see your positive and outgoing nature in your application. Don’t be afraid to show us why you’re the perfect fit for our fun theme park environment.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. We love seeing how your background aligns with what we do at HB Leisure, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your writing is easy to read and gets straight to the good stuff about why you want to join our vibrant team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us that you’re keen and ready to jump into this exciting opportunity!
How to prepare for a job interview at HB Leisure Ltd.
✨Know the Company
Before your interview, take some time to research HB Leisure. Understand their values, mission, and the fun environment they promote. This will help you connect your answers to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Customer Service Assistant, your ability to engage with guests is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Highlight your positive attitude and how you can make the gaming experience enjoyable for everyone.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Think about how you would handle difficult customers or ensure guests are having fun. Practising these scenarios can help you respond confidently during the interview.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like as a Games Host. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
