At a Glance
- Tasks: Engage with guests and create memorable experiences at a fun games kiosk.
- Company: Join the UK's No.1 theme park, Alton Towers Resort, with over 200 years of history.
- Benefits: Flexible hours, daily bonuses, discounts, and unlimited wellbeing resources.
- Other info: Opportunities to travel globally and access exclusive employee events.
- Why this job: Work in an exciting environment and develop skills for your future career.
- Qualifications: Great communication skills, positive attitude, and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you! HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Games Host) at Alton Towers Resort.
Your Duties & Responsibilities
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Person Specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
Benefits
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
- Subsidised food and drink on shift in our onsite canteen.
- 10% discount in retail and food & beverage units across Merlin sites.
- Access to discounted employee bus service.
- Free onsite parking, both on shift and when visiting the park as a guest.
- Access to employee exclusive events, such as Scarefest preview night.
We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Games) in Alton employer: HB Leisure Ltd.
At HB Leisure Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day is filled with excitement and the opportunity to create unforgettable experiences for our guests at Alton Towers Resort. With flexible working hours, a daily bonus scheme, and access to wellbeing resources, we ensure our team members thrive both personally and professionally, while also providing unique opportunities for global travel and career advancement in the leisure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) in Alton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HB Leisure and Alton Towers Resort. Understanding their values and what makes them tick will help you connect during the conversation.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, try role-playing scenarios with friends or family. This will help you feel more confident when it comes to making someone's day memorable.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for customer service shine through. A positive attitude can set you apart from other candidates, so don’t hold back!
✨Tip Number 4
Be flexible! Highlight your availability for weekdays and weekends in your application. Being open to working various shifts shows that you're committed and ready to jump into the fun at the theme park!
We think you need these skills to ace Customer Service Assistant (Games) in Alton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating memorable experiences for our guests at Alton Towers Resort.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Customer Service Assistant (Games Host)!
Be Personable:Use a friendly and approachable tone in your written application. Remember, we’re looking for people-centric individuals, so let your personality come through in your words!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with HB Leisure.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm
Make sure to express your excitement about working in a theme park environment. Talk about why you love customer service and how you enjoy creating memorable experiences for guests of all ages.
✨Demonstrate Your Communication Skills
Prepare to showcase your communication abilities during the interview. Practice answering questions clearly and confidently, and think of examples where you've successfully engaged with customers or resolved issues.
✨Highlight Your Reliability
Since the role requires honesty and a strong work ethic, be ready to discuss your reliability. Share instances where you've gone above and beyond in previous jobs or commitments, especially in fast-paced settings.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would handle various situations at a games kiosk, such as dealing with difficult customers or managing transactions efficiently.
