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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and unlimited wellbeing resources.
- Why this job: Work in a fun theme park environment with opportunities to travel globally and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, reliable, and available on weekdays and weekends.
- Other info: Experience working in amazing locations like Asia, Europe, Dubai, and the USA!
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
We like to do things differently here at HB Leisure , we don't just open doors to a career in the leisure industry , and we also offer the opportunity to travel the globe to experience working in our other incredible locations !
If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Arcade Host) , you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Hotel Arcades) employer: HB Leisure Careers
Contact Detail:
HB Leisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Hotel Arcades)
✨Tip Number 1
Show your enthusiasm for customer service! When you interact with our team during the interview process, let your passion for helping others shine through. Share any relevant experiences where you went above and beyond to ensure a great experience for customers.
✨Tip Number 2
Highlight your flexibility and availability. Since we need team members who can work on weekdays, weekends, and bank holidays, make sure to communicate your willingness to adapt your schedule to meet the needs of the business.
✨Tip Number 3
Demonstrate your outgoing personality! In a fun theme park environment, being approachable and friendly is key. Think of ways to showcase your positive attitude and how you engage with guests in a lively setting.
✨Tip Number 4
Be prepared to discuss your transportation options. Since reliable transportation is important for this role, come ready to explain how you plan to get to work consistently, especially during peak times or busy seasons.
We think you need these skills to ace Customer Service Assistant (Hotel Arcades)
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your application. Use specific examples that showcase your communication skills and ability to create a positive atmosphere for guests.
Show Your Personality: Since the role requires a positive and outgoing personality, let your unique character shine through in your cover letter. Share why you enjoy working in a fun environment and how you can contribute to the team.
Availability and Flexibility: Clearly state your availability in your application. Mention your willingness to work on weekdays, weekends, and bank holidays, as this is crucial for the role.
Research HB Leisure: Take some time to learn about HB Leisure and their operations. Understanding their values and the fun environment they promote will help you tailor your application and show your enthusiasm for the position.
How to prepare for a job interview at HB Leisure Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice clear and friendly communication. During the interview, engage with the interviewer by asking questions and responding thoughtfully to their inquiries.
✨Highlight Your Flexibility and Availability
Be prepared to discuss your availability, especially on weekends and holidays. Show that you are willing to adapt your schedule to meet the needs of the business, which is crucial in a theme park environment.
✨Emphasize Your Team Spirit
Working in a vibrant team is essential at HB Leisure. Share examples of how you have successfully collaborated with others in previous roles, showcasing your ability to work well in a team-oriented atmosphere.
