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- Tasks: Run skill games and provide top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at top retailers.
- Why this job: Experience a vibrant work culture and travel globally while developing valuable skills.
- Qualifications: Must have great communication skills, a positive attitude, and reliable transport.
- Other info: Winter opportunities available between seasonal contracts; perfect for students!
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Games) employer: HB Leisure Careers
Contact Detail:
HB Leisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for the leisure industry! When you get the chance to speak with us, whether in an interview or during a casual chat, let your passion for games and customer service shine through. This role is all about creating fun experiences, so demonstrating your excitement can really set you apart.
✨Tip Number 2
Familiarise yourself with our games and attractions. Before applying, take some time to learn about the types of skill games we offer and what makes them enjoyable for guests. This knowledge will not only help you in interviews but also show that you're proactive and genuinely interested in the role.
✨Tip Number 3
Highlight your availability. Since we need team members who can work flexible hours, including weekends and bank holidays, make sure to communicate your availability clearly. If you can work during peak times, let us know, as this can be a big plus!
✨Tip Number 4
Prepare to showcase your communication skills. As a Customer Service Assistant, you'll be interacting with guests constantly. Think of examples from your past experiences where you've successfully engaged with customers or resolved issues, and be ready to share these during your conversation with us.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as customer service and communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at HB Leisure Careers
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to ensure a great experience for customers in previous roles, as this aligns perfectly with the expectations of a Customer Service Assistant.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario, so be prepared to showcase your ability to engage with guests and handle various situations effectively.
✨Highlight Your Flexibility and Availability
The job requires good availability on weekdays and weekends, including bank holidays. Be upfront about your schedule and willingness to work flexible hours, as this will show that you are committed to meeting the company's needs.
✨Prepare for Questions About Teamwork
As a Customer Service Assistant, you'll be part of a vibrant team. Be ready to discuss your experiences working in teams, how you contribute to a positive atmosphere, and how you handle conflicts or challenges with colleagues.
