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- Tasks: Run skill games and deliver top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at top retailers.
- Why this job: Experience a vibrant work culture with travel opportunities to amazing locations worldwide.
- Qualifications: Great communication skills, positive attitude, and reliable transportation required.
- Other info: Winter opportunities available between seasonal contracts; perfect for students!
Job Description
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
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We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
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If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
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As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
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In return we will offer you:
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- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
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Person Specification:
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- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
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Customer Service Assistant (Games) employer: HB Leisure Careers
Contact Detail:
HB Leisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show off your personality! Since this role is all about customer interaction, let your outgoing and positive nature shine through in any conversations you have with the team during the application process.
✨Tip Number 2
Highlight your availability. Make sure to emphasize your flexibility to work on weekdays, weekends, and bank holidays, as this is crucial for a role that requires good availability.
✨Tip Number 3
Demonstrate your commitment to customer service. Share specific examples from past experiences where you went above and beyond to ensure a great experience for customers, as this aligns perfectly with what HB Leisure values.
✨Tip Number 4
Research HB Leisure's locations and games. Familiarize yourself with the types of games they offer and their global presence, so you can express genuine enthusiasm for the role and the company during your discussions.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Service Assistant (Games Host) at HB Leisure. Highlight your customer service skills and any relevant experience in your application.
Show Your Personality: Since the role requires a positive and outgoing personality, make sure to convey your enthusiasm and energy in your cover letter. Use examples that showcase your ability to engage with customers and create a fun atmosphere.
Highlight Availability: Clearly state your availability for weekdays, weekends, and bank holidays in your application. This shows that you are flexible and willing to meet the company's scheduling needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HB Leisure Careers
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a fun experience for guests.
✨Demonstrate Your Communication Skills
Since you'll be interacting with guests regularly, highlight your strong communication skills. Practice clear and friendly responses to common customer inquiries to showcase your ability to engage positively with others.
✨Be Ready to Discuss Your Availability
The job requires good availability on weekdays and weekends, so be prepared to discuss your schedule. Show that you are flexible and willing to work during peak times, including bank holidays.
✨Emphasize Your Team Spirit
Working in a theme park environment means being part of a team. Share experiences where you've successfully collaborated with others, and convey your positive, outgoing personality that fits well with the vibrant team culture at HB Leisure.
