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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and unlimited wellbeing resources.
- Why this job: Work in a vibrant theme park environment with opportunities to travel globally and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, reliable, and available on weekdays and weekends.
- Other info: Potential for winter opportunities and a Recommend A Friend Bonus.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, but we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Arcades) employer: HB Leisure Careers
Contact Detail:
HB Leisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show your enthusiasm for customer service! When you meet potential employers or during networking events, express your passion for creating memorable experiences for guests. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Familiarise yourself with HB Leisure and its operations. Understanding their values and the type of environment they create can give you an edge in conversations. Mention specific games or attractions they offer to demonstrate your interest.
✨Tip Number 3
Network with current or former employees of HB Leisure. They can provide insights into the company culture and what it takes to succeed as a Customer Service Assistant. Use platforms like LinkedIn to connect and ask for advice.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility on weekdays and weekends, showing that you can accommodate this will make you a more attractive candidate. Highlight any previous experience in similar roles where you managed flexible hours.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as excellent customer service and communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at HB Leisure Careers
✨Show Your Customer Service Skills
Since the role is all about delivering excellent customer service, be prepared to share specific examples of how you've provided great service in the past. Highlight your communication skills and any experiences where you went above and beyond for a customer.
✨Emphasise Your Outgoing Personality
HB Leisure values a positive and outgoing personality. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and engage with the interviewer to demonstrate that you would fit well in a fun, vibrant environment.
✨Discuss Your Availability
Make sure to mention your availability for weekdays, weekends, and bank holidays. This shows that you are flexible and willing to meet the demands of the job, which is crucial for a role in a busy theme park setting.
✨Ask About Career Development Opportunities
Since HB Leisure offers exciting career possibilities, don't hesitate to ask about growth opportunities within the company. This shows your interest in long-term commitment and your desire to develop your skills further.
