IT Service Desk Analyst - 1st/2nd Line Support & Onboarding

IT Service Desk Analyst - 1st/2nd Line Support & Onboarding

Full-Time 25000 - 32000 Β£ / year (est.) No working from home possible
Hazlewoods

At a Glance

  • Tasks: Provide friendly 1st and 2nd line IT support and assist with onboarding new team members.
  • Company: Join Hazlewoods, a top independent chartered accountancy firm in the Southwest.
  • Benefits: Enjoy professional development, teamwork, and a supportive work environment.
  • Other info: Work across multiple sites in Gloucestershire, Bristol, and Cardiff.
  • Why this job: Be part of a dynamic IT team and make a real difference in service excellence.
  • Qualifications: Basic network knowledge, strong communication skills, and a full UK driving licence.

The predicted salary is between 25000 - 32000 Β£ per year.

Hazlewoods, one of the Southwest's leading independent chartered accountants, invites applications for a Service Desk Analyst to join our IT team. Based across Gloucestershire, Bristol and Cardiff, you will deliver friendly 1st and 2nd line support, manage tickets and assist with onboarding and inductions for new starters.

We value service excellence, teamwork and professional development. The role requires:

  • Network basics
  • Strong communication
  • A full UK driving licence for multi-site

IT Service Desk Analyst - 1st/2nd Line Support & Onboarding employer: Hazlewoods

At Hazlewoods, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and professional growth. As a Payroll Specialist, you'll enjoy flexible hours and a diverse client portfolio, alongside comprehensive benefits that enhance your work-life balance and career development opportunities in a dynamic environment.

Hazlewoods

Contact Details:

Hazlewoods Recruitment Team

We think you need these skills to ace IT Service Desk Analyst - 1st/2nd Line Support & Onboarding

1st Line Support
2nd Line Support
Ticket Management
Onboarding
Inductions
Network Basics
Communication Skills