At a Glance
- Tasks: Coordinate service engineers and schedule customer appointments efficiently.
- Company: Join Hazlemere, a trusted name in premium home improvements.
- Benefits: Enjoy competitive salary, training, holidays, and employee incentives.
- Other info: Flexible part-time hours in a supportive, friendly environment.
- Why this job: Be part of a team that values quality and customer care.
- Qualifications: Organised, proactive, with strong communication and IT skills.
The predicted salary is between 26100 - 31900 £ per year.
We're on the hunt for an organised, proactive Service Scheduler and Administrator to keep our busy Service team running smoothly.
Location: High Wycombe, HP12 3PR
Job Type: Permanent, Part-Time (25 hours per week)
Hours: Monday to Friday, 9:30am–2:30pm, with flexibility available
Join a Company That Takes Pride in Every Detail
At Hazlemere, we've built our reputation over decades by delivering beautifully crafted home improvements that homeowners trust. From stunning orangeries and conservatories to premium aluminium windows, doors, glazed extensions and living spaces, we create products that are built to last and installed to the highest standards. We're proud to provide our customers with not only exceptional products but also a safe, secure and enjoyable experience, from their first enquiry through to long after installation. Our people are at the heart of that promise.
The Role:
We're looking for an organised and customer focused Service Scheduler & Administrator to join our busy Service team. You'll play a key role in coordinating service engineers, scheduling customer appointments and ensuring all service administration is completed accurately and efficiently.
Key Responsibilities:
- Schedule maintenance, remedial and warranty appointments for customers
- Manage the daily diaries of our Service Engineers
- Raise purchase orders and arrange materials required for service visits
- Complete all administration relating to service scheduling, appointments and reporting
- Deliver excellent customer service via telephone and email
- Communicate effectively with customers, colleagues and suppliers
- Maintain accurate database records and produce reports as required
- Ensure service requests are managed efficiently from initial enquiry through to completion
About You:
- You'll be highly organised, proactive and enjoy working in a fast-paced environment
- You'll have excellent communication skills and take pride in delivering outstanding customer service
- Previous experience in scheduling, service coordination or administration
- Strong organisational and time management skills
- Excellent telephone and email communication skills
- Good IT skills, including experience using databases and Microsoft Office
- The ability to prioritise workloads and solve problems effectively
- Excellent attention to detail
- A professional, courteous and customer-focused approach
Why Join Hazlemere?
At Hazlemere, we don't just install premium home improvements, we stand behind every product we fit. Our Service team plays a vital role in protecting our reputation for quality, craftsmanship and customer care.
In return, you'll enjoy:
- Competitive salary
- Ongoing training and development
- 22 days' holiday plus bank holidays
- Pension scheme following successful probation
- Healthcare Cash Plan
- Company profit share scheme
- Employee incentive programmes
- Staff discount
- Referral bonus scheme
- Subsidised vending facilities
- Long service and milestone birthday rewards
- Regular team and social events
The Hazlemere team hold a shared responsibility to retain our down-to-earth culture, with a welcoming workplace free from discrimination and where everyone is treated with kindness and respect. We consciously recruit colleagues to help deliver the amazing standards of work we promise, irrespective of their protected characteristics.
Ready to Join Us?
If you're an organised administrator with experience in scheduling or service coordination and share our passion for delivering outstanding customer service, we'd love to hear from you. To submit your CV for this opportunity, please click ‘Apply’ now.
Service Scheduler and Administrator employer: Hazlemere Group
Hazlemere Window Co. Ltd is an exceptional employer, offering a dynamic work environment in High Wycombe where innovation meets craftsmanship. With a strong focus on employee growth, we provide comprehensive benefits including a health cash plan, pension scheme, and various incentives that foster a supportive culture. Join us to be part of a team that values your contributions and encourages professional development while delivering high-quality home improvement solutions.
