At a Glance
- Tasks: Diagnose and resolve issues on home improvement products, ensuring customer satisfaction.
- Company: Hazlemere, a trusted name in quality home improvements.
- Benefits: Competitive salary, ongoing training, 22 days holiday, and employee incentives.
- Other info: Join a supportive team with a down-to-earth culture and great career growth.
- Why this job: Be the face of quality service and make a real difference for customers.
- Qualifications: Experience in installation or service engineering, strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be the trusted face of quality home improvements for our customers? Hazlemere has an exciting Service Engineer opportunity!
Location: High Wycombe (HP12 3PR), Welwyn Garden City (AL7 1EW) and throughout the Home Counties
- Job Type: Full Time, Permanent
- Working Hours: 40 hours per week, Monday to Friday
- Join a Company That Takes Pride in Every Detail
At Hazlemere, we've built our reputation over decades by delivering beautifully crafted home improvements that homeowners trust.
From stunning orangeries and conservatories to premium aluminium windows, doors, glazed extensions and living spaces, we create products that are built to last and installed to the highest standards.
We're proud to provide our customers with not only exceptional products, but a safe, secure and enjoyable experience from their first enquiry through to long after installation.
Our people are at the heart of that promise.
We're now looking for an experienced Service Engineer to join our team, supporting customers across High Wycombe, Welwyn Garden City and the Home Counties.
Service Engineer - The Role
As a Service Engineer, no two days are the same.
You'll fine-tune bi-fold doors, resolve conservatory roof leaks, replace glazing and carry out repairs that leave customers delighted.
You'll be the face of Hazlemere after installation, ensuring every product performs exactly as it should.
You'll combine technical expertise with practical problem-solving and genuine pride in delivering work of the highest quality.
You'll keep customers informed throughout every visit and maintain accurate records while communicating effectively with colleagues.
Service Engineer - Key Responsibilities
- Diagnose and resolve issues on Hazlemere products within the warranty period
- Carry out service and repair work on conservatories, windows, doors and glazed living spaces
- Install replacement sealed units, sashes and door slabs
- Adjust windows and doors to ensure smooth, secure operation
- Replace hardware including hinges, handles, locks and other components
- Identify and rectify conservatory roof leaks and associated remedial works
- Ensure every repair is completed safely, professionally and to Hazlemere's exacting standards
- Deliver exceptional customer service, keeping customers informed throughout every visit
- Maintain accurate records and communicate effectively with colleagues and customers
Service Engineer - About You
- You'll be someone who takes real pride in doing a job properly.
You're practical, reliable and understand that the smallest adjustment can make a huge difference to a customer's experience
- Previous experience as a Window, Door or Conservatory Installer or Service Engineer
- A full UK driving licence
- Strong fault-finding and problem-solving skills
- A professional, courteous and customer-focused approach
- Excellent attention to detail and a commitment to high-quality workmanship
- The ability to work independently while also contributing as part of a wider team
- Good organisational and planning skills
- Strong verbal and written communication skills
- The confidence to use your initiative and make sound decisions on site
Why Join Hazlemere?
- Competitive salary
- Ongoing training and development
- 22 days' holiday plus bank holidays
- Pension scheme following successful probation
- Healthcare Cash Plan
- Company profit share scheme
- Employee incentive programmes
- Staff discount
- Referral bonus scheme
- Subsidised vending facilities
- Long service and milestone birthday rewards
- Regular team and social events
The Hazlemere team hold a shared responsibility to retain our down-to-earth culture, with a welcoming workplace free from discrimination and where everyone is treated with kindness and respect.
We consciously recruit colleagues to help deliver the amazing standards of work we promise, irrespective of their protected characteristics.
Ready to Join Us?
If you're an experienced Service Engineer who shares our passion for quality, craftsmanship and outstanding customer service, we'd love to hear from you. Click Apply Now
Service Engineer employer: Hazlemere Group
Hazlemere Window Co. Ltd is an exceptional employer, offering a dynamic work environment in High Wycombe where innovation meets craftsmanship. With a strong focus on employee growth, we provide comprehensive benefits including a health cash plan, pension scheme, and various incentives that foster a supportive culture. Join us to be part of a team that values your contributions and encourages professional development while delivering high-quality home improvement solutions.
