Location: High Wycombe (HP12 3PR), Welwyn Garden City (AL7 1EW) and throughout the Home Counties
Salary: Competitive
Job Type: Full Time, Permanent
Working Hours: 40 hours per week, Monday to Friday
Service Engineer – Role
As a Service Engineer, you will fine‑tune bi‑fold doors, resolve conservatory roof leaks, replace glazing and carry out repairs that leave customers delighted. You will be the face of Hazlemere after installation, ensuring every product performs exactly as it should, combining technical expertise with practical problem‑solving and pride in delivering high‑quality work.
Key Responsibilities
- Diagnose and resolve issues on Hazlemere products within the warranty period
- Carry out service and repair work on conservatories, windows, doors and glazed living spaces
- Install replacement sealed units, sashes and door slabs
- Adjust windows and doors to ensure smooth, secure operation
- Replace hardware including hinges, handles, locks and other components
- Identify and rectify conservatory roof leaks and associated remedial works
- Ensure every repair is completed safely, professionally and to Hazlemere's exacting standards
- Deliver exceptional customer service, keeping customers informed throughout every visit
- Maintain accurate records and communicate effectively with colleagues and customers
About You
- Practical, reliable and takes pride in doing a job properly
- Previous experience as a Window, Door or Conservatory Installer or Service Engineer
- A full UK driving licence
- Strong fault‑finding and problem‑solving skills
- Professional, courteous and customer‑focused approach
- Excellent attention to detail and a commitment to high‑quality workmanship
- Ability to work independently while also contributing as part of a wider team
- Good organisational and planning skills
- Strong verbal and written communication skills
- Confidence to use initiative and make sound decisions on site
Benefits
- Competitive salary
- Ongoing training and development
- 22 days holiday plus bank holidays
- Pension scheme following successful probation
- Healthcare cash plan
- Company profit share scheme
- Employee incentive programmes
- Staff discount
- Referral bonus scheme
- Subsidised vending facilities
- Long service and milestone birthday rewards
- Regular team and social events
EEO Statement
Hazlemere team holds a shared responsibility to retain a welcoming workplace free from discrimination, where everyone is treated with kindness and respect.
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Service Engineer in High Wycombe employer: Hazlemere Group
Hazlemere Window Co. Ltd is an exceptional employer, offering a dynamic work environment in High Wycombe where innovation meets craftsmanship. With a strong focus on employee growth, we provide comprehensive benefits including a health cash plan, pension scheme, and various incentives that foster a supportive culture. Join us to be part of a team that values your contributions and encourages professional development while delivering high-quality home improvement solutions.
