Role Purpose The Floor Supervisor oversees daily service operations on the restaurant floor, ensuring smooth coordination between staff, consistent service standards, and exceptional guest satisfaction. This role acts as the bridge between management and the service team, providing leadership, guidance, and operational control.
Key Responsibilities Supervise and coordinate waitresses, runners, and commis staff during shifts
Conduct daily briefings, allocate sections, and ensure readiness before service
Monitor guest experience, resolve issues promptly, and maintain high service standards
Ensure compliance with hygiene, health & safety, and brand protocols
Support training and development of FOH staff, including onboarding new team members
Communicate effectively with kitchen, bar, and management teams for seamless operations
Oversee opening and closing procedures, including cashing up and floor checks
Provide performance feedback and escalate disciplinary or operational concerns to management
Maintain organisation of service stations and dining areas
Skills & Attributes Strong leadership and communication skills
Guest-focused mindset with problem-solving ability
Ability to manage and motivate a team under pressure
Excellent knowledge of restaurant service standards
Organised, proactive, and detail-oriented
Experience & Requirements Previous supervisory experience in hospitality or restaurant operations
Strong understanding of FOH service flow and guest interaction protocols
Ability to train, mentor, and support junior staff
Flexible availability, including evenings, weekends, and holidays
TPBN1_UKCT
Floor Supervisor (Turkish Speaker) in London employer: Haz Restaurant
As a Junior Sous Chef at our esteemed restaurant, you will be part of a vibrant and supportive kitchen team that values creativity and excellence in culinary arts. We offer competitive benefits, a collaborative work culture, and ample opportunities for professional growth, all within a dynamic environment that encourages innovation and skill development. Join us in a location known for its rich culinary scene, where your contributions will be recognised and celebrated.
