At a Glance
- Tasks: Lead the front-of-house team to deliver exceptional guest experiences and maintain service standards.
- Company: Join Haz Restaurant, known for its vibrant atmosphere and commitment to hospitality.
- Benefits: Flexible part-time hours, immediate start, and a chance to grow in the hospitality industry.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a key player in creating memorable dining experiences while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality and excellent customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Floor Supervisor Job Description
- Department: Operations / Front of House
- Reports To: Restaurant Manager / General Manager
- Job Purpose
The Floor Supervisor is responsible for overseeing the day-to-day front-of-house operation, ensuring exceptional guest experiences, maintaining service standards, supporting team performance, and ensuring smooth restaurant operations during service periods..
The role requires strong leadership, excellent communication skills, attention to detail, and a passion for hospitality.. . .
Key Responsibilities
- Guest Experience & Service Excellence
- Ensure all guests receive friendly, professional, and attentive service..
- Lead by example and maintain high standards of hospitality at all times..
- Greet and engage with guests where appropriate to ensure satisfaction..
- Handle guest feedback, complaints, and service recovery professionally and efficiently..
- Monitor guest experience throughout service and take proactive action where necessary..
- Ensure guests feel welcomed, valued, and looked after during their visit..
- Team Leadership
- Supervise, motivate, and support Front of House team members during service..
- Conduct pre-shift briefings and ensure staff are fully informed of daily specials, menu updates, promotions, and operational requirements..
- Monitor employee performance and provide coaching and guidance where needed..
- Promote teamwork, professionalism, and a positive working environment..
- Assist with the onboarding and training of new team members..
- Ensure company standards, policies, and procedures are consistently followed..
- Service Operations
- Oversee smooth and efficient restaurant operations throughout service..
- Ensure correct table allocation and effective management of reservations and walk-ins..
- Monitor service flow and coordinate between front and back of house teams..
- Ensure food and drinks are delivered accurately and within company standards..
- Support the team during busy periods and maintain service efficiency..
- Manage service timing and guest expectations effectively..
- Sales & Upselling
- Encourage and support upselling opportunities across food and beverage offerings..
- Ensure the team has strong product knowledge of menus, drinks, allergens, and promotions..
- Monitor average spend and support initiatives to maximise revenue..
- Promote specials, signature dishes, and premium beverage options..
- Health & Safety
- Ensure compliance with all food safety, health and safety, and licensing regulations..
- Maintain high standards of cleanliness and presentation throughout the restaurant..
- Ensure all team members follow hygiene and safety procedures..
- Report maintenance issues and health and safety concerns promptly..
- Cash Handling & Administration
- Support daily opening and closing procedures..
- Assist with cash handling procedures and reconciliation where required..
- Complete operational checklists and service reports..
- Ensure accurate recording of guest feedback and operational issues..
- Knowledge & Skills Required
Essential
- Previous experience in a supervisory role within hospitality or restaurant operations..
- Excellent customer service skills..
- Strong leadership and team management abilities..
- Good communication and interpersonal skills..
- Ability to remain calm under pressure..
- Strong organisational and problem-solving skills..
- Knowledge of food safety and health & safety regulations..
- Good understanding of restaurant service standards..
Desirable
- Personal Licence Holder (where applicable)..
- First Aid qualification..
- Experience with reservation and POS systems..
- Knowledge of Mediterranean, Turkish, or similar hospitality concepts..
- Key Performance Indicators (KPIs)
- Guest satisfaction scores and feedback..
- Service standards compliance..
- Team performance and engagement..
- Sales and upselling performance..
- Mystery shopper results..
- Operational efficiency during service..
- Cleanliness and presentation standards..
- Reduction in guest complaints.. . .
- Working Relationships
- General Manager.
- Restaurant Manager.
- Head Chef and Kitchen Team.
- Front of House Team.
- Bar Team.
- HR Department. . .
- Company Expectations
- Deliver exceptional hospitality and guest service..
- Demonstrate professionalism and integrity..
- Take ownership of guest satisfaction..
- Support colleagues and contribute to a positive team culture..
- Uphold company values, policies, and standards at all times..
- HAZ Group is committed to providing memorable guest experiences through exceptional service, teamwork, and continuous improvement.
- Employment
- Experience: Required
- Employment: Part-time
• Starting time: Immediate start!
- About Haz Restaurant
- Looking for new candidates
Floor Supervisor in City of London employer: Haz Restaurant
As a Junior Sous Chef at our esteemed restaurant, you will be part of a vibrant and supportive kitchen team that values creativity and excellence in culinary arts. We offer competitive benefits, a collaborative work culture, and ample opportunities for professional growth, all within a dynamic environment that encourages innovation and skill development. Join us in a location known for its rich culinary scene, where your contributions will be recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor in City of London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Haz Restaurant and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Floor Supervisor in City of London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Haz Restaurant that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Haz Restaurant.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Haz Restaurant get a sense of who you are beyond your experience!
How to prepare for a job interview at Haz Restaurant
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Haz Restaurant and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
