At a Glance
- Tasks: Manage client accounts and lead a high-performing team while delivering tailored accountancy services.
- Company: Hayward Wright is a trusted professional services firm focused on building lasting client relationships.
- Benefits: Enjoy flexible working, generous leave, profit-related bonuses, and exclusive employee perks.
- Other info: Work with innovative tools and participate in structured career development programs.
- Why this job: Join a dynamic team that values trust, empathy, and continuous improvement in a supportive environment.
- Qualifications: ACA/ACCA qualified preferred with experience in client-facing accountancy roles and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
At Hayward Wright, we believe in building trusted relationships that extend beyond numbers. Guided by our core values oftrust,empathy,communication,improvement, andaccountability, we work collaboratively to support both clients and colleagues. Our dynamic and innovative environment ensures that every team member feels empowered to achieve their best while making a meaningful impact for our clients and their businesses.
By offering the very best advice and support to owner-managed businesses, we aim to become the Midlands\'‘go-to’ professional services firm.
Role Overview
As a Client Manager, you will play a vital role in delivering proactive and client-focused accountancy services. You’ll manage a portfolio of clients, lead and develop a high‑performing team, and uphold our company values in every aspect of your work. This role is about more than just numbers—it’s about creating lasting relationships based on trust and understanding.
Key Responsibilities
- Manage the performance, development, and engagement of your team through 1‑to‑1s, mentoring, and training.
- Delegate tasks effectively, identify learning needs, and provide coaching to empower your team.
- Create a positive and collaborative team culture that embodies our core values.
Client Relationship Management
- Build strong, trusting relationships with clients through regular communication and meetings.
- Provide empathetic advice and prompt support for client queries.
- Represent clients with HMRC, including managing investigations with care and diligence.
Business & Tax Advisory
- Deliver tailored advice that reflects clients’ unique needs and goals.
- Proactively identify opportunities for additional services and present them as added value to clients.
- Regularly review fees to ensure they align with the services provided.
Practice Improvements
- Drive efficiencies by suggesting and implementing improvements in procedures.
- Support other Client Managers and contribute to shared team success.
Technical Expertise & Compliance
- Stay informed on tax laws, sector specialisms, software, and legislative updates to enhance service delivery.
- Review work to ensure accuracy, compliance, and adherence to best practices.
Business Development & Networking
- Attend networking events, industry conferences, and client meetings to promote the firm and identify new opportunities.
- With support from our Business Development Manager, develop your own business development plan, adhere to it, and evolve it as needed.
- Contribute towritten and video contentfor our clients, prospects, and social media channels to enhance visibility and engagement.
- Consistently meet and exceed targets, achieving KPIs and contributing to firm growth.
Workflow & Deadlines
- Plan and monitor team workflows, ensuring deadlines are consistently met.
- Adhere to and uphold practice procedures to deliver a high‑quality client experience.
Why Join Us?
- Flexible and Hybrid Working: A balance of office and remote work tailored to your needs in addition to flexi‑time policy.
- Generous Leave: Enjoy a minimum of 25 days plus bank holidays, with additional loyalty days for long‑term service.
- Profit‑Related Bonus Scheme: Share in the success of the business through firm‑wide bonuses.
- Employee Benefits Portal: Access exclusive perks, including deals, discounts and 24/7 GP Consultation.
- Free financial coaching and mortgage advice: Get expert guidance to help you plan your financial future and navigate the mortgage process with confidence.
- Wellbeing Support: Benefit from our employee assistance program and mental health resources.
- Social Events: Join regular social activities, including events for you and your family.
- Innovative Tools: Work with cutting‑edge software like Xero, Sage, QuickBooks, and Apron.
- Career Development: Participate in structured programs to enhance both technical and personal skills.
Our Values
At the heart of everything we do are these five principles:
- Trust: we earn the trust of our clients and colleagues
We commit to delivering for our clients and our team, ensuring that tasks are completed. We always follow through on our promises and consistently demonstrate honesty and reliability.
- Empathy: we are approachable, empathetic, and inclusive
We treat clients and team members with empathy, respect, and kindness, always. We take care of both our own and others mental, physical and social health. We are more than just numbers and acknowledge that we are working with individuals, not just their businesses, and that our work has a direct impact on their personal lives.
- Communication: we communicate positively and clearly
We speak positively of team members and our clients. We use empowering and positive conversation to build great relationships and always respond in a timely manner, keeping relevant people informed of how things are progressing.
- Improvement: we seek ways to learn, grow and be the best that we can be
We continuously seek ways to improve, learn, and develop our skills and work more efficiently. We learn from mistakes, analysing what went wrong. We accept praise and constructive feedback, and we use these to grow.
- Accountability: we are accountable for our actions
We take full responsibility for our actions, proactively managing and owning our tasks, knowing that we have the full support and help of our team when needed.
- Leadership and team management skills aligned with company values.
- Exceptional client communication and relationship‑building capabilities.
- Proactive and solutions‑oriented approach to client challenges.
- Strong technical expertise in accountancy and tax.
- Commitment to continuous learning and professional development.
Qualifications & Skills
- Proven experience in a client‑facing accountancy role.
- Strong leadership and delegation skills to support team growth.
- Excellent networking and business development abilities.
- Comprehensive knowledge of tax laws, accountancy practices, and relevant software.
Client Manager in Worcester employer: Hayward Wright
At Hayward Wright, we pride ourselves on fostering a supportive and dynamic work environment where every team member is empowered to excel. With flexible working arrangements, generous leave policies, and a strong emphasis on employee wellbeing, we ensure that our Client Managers not only thrive professionally but also enjoy a fulfilling work-life balance. Our commitment to continuous development and innovative tools further enhances the growth opportunities available, making us an exceptional employer in the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager in Worcester
✨Tip Number 1
Familiarise yourself with Hayward Wright's core values: trust, empathy, communication, improvement, and accountability. During your interactions, whether in networking or interviews, demonstrate how you embody these values in your professional life.
✨Tip Number 2
Engage in networking events and industry conferences relevant to accountancy. This will not only help you build connections but also give you insights into the latest trends and challenges in the sector, which you can discuss during your application process.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams in the past. Prepare specific anecdotes that highlight your ability to mentor, delegate, and create a positive team culture, as these are crucial for the Client Manager role.
✨Tip Number 4
Stay updated on the latest tax laws and accountancy software like Xero, Sage, and QuickBooks. Being knowledgeable about these tools will not only enhance your service delivery but also demonstrate your commitment to continuous learning, which is highly valued at Hayward Wright.
We think you need these skills to ace Client Manager in Worcester
Some tips for your application 🫡
Understand the Company Values:Before applying, take some time to understand Hayward Wright's core values: trust, empathy, communication, improvement, and accountability. Tailor your application to reflect how you embody these values in your professional experience.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience in client management and accountancy. Provide specific examples of how you've built strong client relationships and led teams effectively, showcasing your leadership skills.
Showcase Your Technical Expertise:Make sure to mention your qualifications (like ACA/ACCA) and any relevant software experience (such as Xero or QuickBooks). Highlight your knowledge of tax laws and accountancy practices to demonstrate your technical proficiency.
Craft a Compelling Cover Letter:Use your cover letter to tell a story about your career journey. Explain why you're passionate about the role of Client Manager and how your approach aligns with the company's mission to build trusted relationships beyond numbers.
How to prepare for a job interview at Hayward Wright
✨Showcase Your Leadership Skills
As a Client Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing teams, mentoring colleagues, and how you've fostered a positive team culture in previous roles.
✨Emphasise Relationship Building
Highlight your ability to build trusting relationships with clients. Share specific examples of how you've maintained client communication and provided empathetic support, as this aligns with the company's core values.
✨Demonstrate Technical Expertise
Be ready to discuss your knowledge of accountancy practices, tax laws, and relevant software. Prepare to answer technical questions that showcase your expertise and how you stay updated on industry changes.
✨Prepare for Business Development Questions
Since business development is key for this role, think about your past experiences in networking and identifying new opportunities. Be ready to share your strategies for promoting services and contributing to firm growth.
