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- Tasks: Support French-speaking customers in the hospitality industry with technical issues.
- Company: Join a growing team at a dynamic company based in Belfast.
- Benefits: Enjoy a £27.5k salary, company stocks, and health benefits.
- Why this job: Be part of a supportive culture while making a real impact in customer service.
- Qualifications: Fluent/native French speakers with customer service experience are preferred.
- Other info: Contact Alice Armstrong at Hayward Hawk for more details.
The predicted salary is between 22000 - 33000 £ per year.
My client is looking for fluent/native French speakers with customer service experience to join their growing team. The Role This role will be based out of the Belfast HQ. The successful candidate will be supporting customers working in the hospitality industry that are using the company's product. The Duties The successful candidate will be responsible for dealing with both English and French customers, solving technical issues and problems faced by both. The Person The successful candidate must speak fluent or native French and have some experience supporting customers, whether it be in a technical support environment or in a hospitality environment. Remuneration – £27.5k base salary – Company stocks – Health and dental insurance – Health and wellness benefit For more information, please contact Alice Armstrong at Hayward Hawk. Skills: French Technical support Customer service
Support Specialist - French employer: Hayward Hawk
Contact Detail:
Hayward Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist - French
✨Tip Number 1
Make sure to brush up on your technical vocabulary in both French and English. This will help you communicate effectively with customers facing technical issues.
✨Tip Number 2
Familiarize yourself with common customer service scenarios in the hospitality industry. Understanding the challenges faced by customers in this field will give you an edge during the interview.
✨Tip Number 3
Practice your problem-solving skills by simulating customer interactions. Role-playing different scenarios can prepare you for the types of issues you might encounter in the role.
✨Tip Number 4
Research the company’s products and services thoroughly. Being knowledgeable about what you’ll be supporting will demonstrate your commitment and enthusiasm for the role.
We think you need these skills to ace Support Specialist - French
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in French. Mention any relevant experiences where you used your language skills, especially in customer service or technical support.
Showcase Customer Service Experience: Detail your previous roles in customer service, particularly in hospitality or technical support. Use specific examples to demonstrate how you effectively resolved customer issues.
Tailor Your CV: Customize your CV to align with the job description. Focus on skills and experiences that are directly relevant to the Support Specialist role, such as problem-solving and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are a great fit for this position. Highlight your passion for helping customers and your ability to work in a bilingual environment.
How to prepare for a job interview at Hayward Hawk
✨Showcase Your Language Skills
Since the role requires fluent/native French, be prepared to demonstrate your language proficiency during the interview. Practice speaking in French about your previous customer service experiences and technical support scenarios.
✨Highlight Relevant Experience
Discuss your past roles in customer service or technical support, especially in the hospitality industry. Provide specific examples of how you resolved issues for customers, as this will show your problem-solving skills.
✨Understand the Product
Familiarize yourself with the company's product before the interview. Being knowledgeable about what you will be supporting can help you answer questions more effectively and show your enthusiasm for the role.
✨Prepare for Technical Questions
Expect to face technical questions related to the product and common issues customers might encounter. Brush up on relevant technical knowledge and think through how you would approach solving these problems.
