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For Companies At a Glance
- Tasks: Design and support cutting-edge voice solutions for global enterprise clients.
- Company: Join a leading global technology provider with a dynamic team culture.
- Benefits: Competitive salary, hybrid working, travel opportunities, and flexible benefits package.
- Why this job: Make an impact in a hands-on role with advanced voice technologies.
- Qualifications: Strong experience with SBCs, SIP, VoIP, and customer-facing technical skills.
- Other info: Great career progression in a collaborative, specialist team.
The predicted salary is between 36000 - 60000 £ per year.
Hayward Hawk is recruiting on behalf of an established global technology provider that is expanding its specialist voice engineering team and is seeking a Senior Voice Solutions Engineer to join its Belfast-based function. This role sits at the centre of a globally distributed team, supporting enterprise clients across EMEA, the US and APAC in a follow-the-sun model. This is a hands-on, customer-facing role, combining pre- and post-sales engineering, technical design, configuration and advanced troubleshooting of complex voice solutions.
The Role
- You will work closely with customers and internal stakeholders to design, deploy and support SIP and VoIP-based voice platforms.
- Configuring and planning work, fault finding at protocol level, and joining customer calls to explain technical designs, security considerations and voice architectures.
- The role offers flexible working hours, with occasional early starts to support APAC regions, and travel to client sites in the UK and Europe.
Key Responsibilities
- Pre- and post-sales technical support for enterprise voice solutions
- Configuration and support of SIP, VoIP and RTP-based platforms
- Monitoring and troubleshooting voice services at protocol and packet level
- Working extensively with SBCs (Oracle preferred; Ribbon or AudioCodes also relevant)
- SIP trunking and PBX integration, including Asterisk
- Microsoft Teams voice integration
- Technical planning and design for customer deployments
- Customer-facing technical presentations and troubleshooting calls
- Collaboration with global engineering teams across multiple time zones
Required Experience
- Strong, hands-on experience with SBCs (Oracle, Ribbon, AudioCodes or similar)
- Deep understanding of SIP, VoIP and RTP, including real-world troubleshooting
- Experience with SIP trunking and enterprise voice environments
- PBX experience (Asterisk highly desirable)
- Confident working directly with customers in technical discussions
- Solid networking fundamentals with a voice focus
Desirable
- Scripting or automation experience (e.g. Python)
- Packet capture and analysis tools (Wireshark / PyShark)
- Microsoft Teams Direct Routing experience
- SSO exposure
- Background in financial services, trading platforms or telecoms/service providers
The Person
- Senior-level voice engineer who enjoys hands-on technical ownership
- Comfortable operating in a small, specialist, global team
- Flexible, collaborative and customer-focused
- Willing to travel periodically across the UK and Europe
What you’ll get in return:
- Competitive Salary
- Hybrid role in Belfast
- Opportunity to travel
- Flexible Benefits Package!
This is a strong opportunity for an experienced voice engineer looking to work on business-critical voice platforms, with clear scope for progression as the team and wider organisation continues to grow.
Senior Voice Solutions Engineer in Belfast employer: Hayward Hawk
Contact Detail:
Hayward Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Voice Solutions Engineer in Belfast
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with other voice engineering professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving SIP, VoIP, and SBCs. This will give potential employers a clear view of what you can bring to the table and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to voice solutions. Be ready to discuss your hands-on experience with SBCs and troubleshooting techniques, as well as how you've collaborated with teams across different time zones.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Voice Solutions Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Voice Solutions Engineer role. Highlight your hands-on experience with SBCs and your understanding of SIP, VoIP, and RTP. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your previous roles; explain how your experience relates to the responsibilities mentioned in the job description. We love seeing real-world examples of your troubleshooting skills and customer interactions.
Be Clear and Concise: When writing your cover letter or any additional documents, keep it clear and concise. We appreciate straightforward communication, especially when it comes to technical details. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Hayward Hawk
✨Know Your SBCs Inside Out
Make sure you brush up on your knowledge of SBCs, especially Oracle, Ribbon, and AudioCodes. Be prepared to discuss your hands-on experience with these technologies and how you've used them in real-world scenarios.
✨Master SIP and VoIP Concepts
Since the role heavily involves SIP and VoIP, ensure you can explain these concepts clearly. Practice troubleshooting scenarios and be ready to demonstrate your understanding of packet-level analysis and fault-finding techniques.
✨Showcase Your Customer-Facing Skills
This position is customer-facing, so highlight your experience in technical discussions with clients. Prepare examples of how you've successfully communicated complex technical designs and solutions to non-technical stakeholders.
✨Be Ready for Technical Presentations
Expect to present technical designs during the interview. Prepare a mock presentation on a voice solution you've worked on, focusing on design, security considerations, and architecture. This will showcase your ability to communicate effectively in a customer-centric role.
