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For Companies At a Glance
- Tasks: Deliver top-notch IT support and troubleshoot issues for users daily.
- Company: Join a well-established software organisation in Belfast with a supportive culture.
- Benefits: Enjoy a competitive salary, great holiday allowance, and a fantastic benefits package.
- Other info: Stable environment with opportunities for ownership and system expertise.
- Why this job: Become a trusted support specialist and make a real difference in users' experiences.
- Qualifications: Minimum 2 years in IT support, strong Microsoft 365 and SQL skills required.
The predicted salary is between 28000 - 32000 £ per year.
Hayward Hawk is delighted to be partnering with a well-established and growing software organisation to recruit an IT & Application Support Engineer to join their Belfast-based team. This is a hands-on, user-focused support role offering strong exposure across both IT infrastructure and business-critical applications. It's ideally suited to someone who enjoys problem-solving, taking ownership, and becoming a trusted go-to support specialist.
The Role
You’ll be responsible for delivering high-quality support across the organisation, ensuring users can operate effectively with minimal disruption.
Key Responsibilities:
- Provide day-to-day IT support via ticketing system, email, and phone
- Troubleshoot hardware, software, and connectivity issues
- Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Manage user accounts, access, licences, password resets, and MFA
- Support and maintain core business applications
- Run basic SQL queries to investigate issues and support data requests
- Maintain system documentation, templates, and configurations
- Escalate issues clearly to development teams when required
- Liaise with third-party IT providers
What You’ll Need
- Minimum 2 years experience in a 1st Line IT or Application Support role
- Strong experience supporting Microsoft 365 in a business environment
- SQL knowledge is essential
What Success Looks Like
- Users receive consistent, high-quality support
- Issues are diagnosed properly and resolved or escalated effectively
- Strong control over user access, devices, and security processes
- Reduction in repeat issues and reactive firefighting
Salary & Benefits
£28,000 - £32,000 (depending on experience)
Great Holiday Allowance!
Great Benefits Package!
Stable, supportive working environment
Working Pattern
Office-based in Belfast
Monday to Friday, 9:00am - 5:30pm
1-hour lunch break
Why Apply?
- Join a stable and growing organisation with a strong customer base
- Opportunity to take ownership and build deep system expertise
- Supportive, collaborative team environment
- Clear expectations with a focus on delivering quality support
Next Steps
If you’d like to find out more, apply now or contact Aaron Pyper at Hayward Hawk for a confidential discussion.
Skills: Microsoft 365, SQL, Active Directory
IT & Application Support Engineer in Belfast employer: Hayward Hawk
Contact Detail:
Hayward Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Application Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or manage user requests. Being ready to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT & Application Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Application Support Engineer role. Highlight your experience with Microsoft 365 and SQL, as these are key skills we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your problem-solving skills and your passion for user-focused support. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Relevant Experience: In your application, be sure to highlight any hands-on experience you've had in IT support roles. We love seeing examples of how you've tackled challenges and provided high-quality support to users in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Hayward Hawk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and SQL. Be ready to discuss how you've used these tools in past roles, and think of specific examples where you solved problems or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to share stories that highlight your problem-solving abilities. Think about times when you diagnosed issues effectively or took ownership of a challenging situation. This will demonstrate your fit for a hands-on support role.
✨Familiarise Yourself with the Company
Do a bit of research on the software organisation you're interviewing with. Understand their products and services, and be ready to discuss how your skills can help them deliver high-quality support to their users.
✨Practice Clear Communication
Since you'll be liaising with users and possibly third-party IT providers, practice explaining technical concepts in simple terms. This will show that you can communicate effectively, which is crucial for a support role.