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For Companies At a Glance
- Tasks: Lead a team to enhance customer engagement and deliver exceptional experiences.
- Company: Dynamic tech services provider with a people-first culture.
- Benefits: Hybrid work model, generous holiday allowance, and comprehensive health benefits.
- Why this job: Be the key contact for customers and make a real impact on their journey.
- Qualifications: Experience in customer service and leadership skills are essential.
- Other info: Enjoy a supportive environment with plenty of learning and social opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a growing, forward-thinking technology services provider that is looking to add a Customer Engagement Team Lead to their team. This role suits someone who enjoys being at the centre of customer relationships. You will act as a key point of contact for customers, helping to deliver a smooth, consistent experience while supporting internal teams with administration, reporting, and follow-ups.
The Role: As Customer Engagement Team Lead, you will work closely with sales, marketing, and operational teams to ensure consistent messaging and deliver seamless, personalised engagement throughout the customer journey.
Key Responsibilities:
- Lead and inspire a team of customer engagement specialists to meet performance targets and deliver outstanding client experiences.
- Organise regular check-ins, onboarding sessions, and demos to ensure clients understand and maximise features.
- Implement initiatives to boost customer loyalty, including retention programs and upsell/cross-sell campaigns.
- Manage team performance and conduct performance reviews to support professional growth.
- Develop and execute strategies to enhance customer satisfaction, retention, and adoption of products or services.
- Manage escalated client issues and complaints, ensuring timely resolution with a focus on satisfaction.
- Work collaboratively with sales, marketing, and support teams to ensure consistent messaging and seamless customer experiences.
- Analyse customer feedback and engagement metrics to identify trends and opportunities for improvement.
- Prepare reports on team performance and client engagement for management and stakeholders.
About You:
- Proven experience in customer service or client engagement roles.
- Demonstrated leadership and team management experience, including mentoring and developing staff.
- Proficiency with client service tools and CRM platforms.
- Committed to delivering excellent customer experiences.
- Relevant certifications are a plus but not essential.
- Confident using CRM systems and support tools.
- Experience in a technology, SaaS, or service-led environment is a bonus.
- Familiarity with reporting tools and Microsoft Office.
- Experience supporting onboarding or training activities.
What's on Offer:
- Hybrid working model (office and home-based).
- Supportive, people-first culture.
- Strong focus on work-life balance.
- Learning and development opportunities.
- Team events and social activities.
- Generous holiday allowance, increasing with service.
- Comprehensive health and wellbeing benefits.
Customer Engagement Team Lead in Belfast employer: Hayward Hawk
Contact Detail:
Hayward Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Team Lead in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Engagement Team Lead. Highlight your leadership skills and any successful initiatives you've implemented in previous roles that boosted customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Customer Engagement Team Lead in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Team Lead role. Highlight your experience in customer service and team management, and show us how you can lead a team to deliver outstanding client experiences.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've inspired and developed teams in the past. Mention any specific initiatives you've implemented that boosted customer loyalty or improved team performance.
Be Data-Driven: Since this role involves analysing customer feedback and engagement metrics, include any relevant experience you have with reporting tools or CRM systems. Show us how you've used data to identify trends and improve customer satisfaction.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hayward Hawk
✨Know Your Customer Engagement Stuff
Make sure you brush up on customer engagement strategies and best practices. Familiarise yourself with common CRM tools and how they can enhance customer relationships. Being able to discuss specific examples of how you've improved customer satisfaction in the past will really impress them.
✨Show Off Your Leadership Skills
Since this role involves leading a team, be ready to share your leadership experiences. Think about times when you've inspired or mentored others. Prepare to discuss how you handle performance reviews and support professional growth within your team.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer situations or team challenges. Practice articulating your thought process and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Their Values
Research the company’s culture and values, especially their focus on customer experience and teamwork. Be ready to explain how your personal values align with theirs and how you can contribute to their people-first culture. This shows you're not just looking for any job, but that you're genuinely interested in being part of their team.
