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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues across various devices.
- Company: Join a stable and growing organisation with a strong reputation in Ballymena.
- Benefits: Competitive salary, early finish Fridays, and opportunities for professional growth.
- Other info: Onsite role with flexibility to support business needs.
- Why this job: Be part of a collaborative IT team and contribute to exciting infrastructure projects.
- Qualifications: Minimum 4 years in IT support with strong troubleshooting skills.
The predicted salary is between 40000 - 40000 £ per year.
Hayward Hawk is delighted to be partnering with a well-established and growing organisation to appoint an IT Support Engineer to join their team in Ballymena. This is a fantastic opportunity for a hands-on IT professional to play a key role in supporting and maintaining critical IT systems across the business. You will be joining during a period of growth and transformation, with the chance to contribute to infrastructure improvements while delivering high-quality support to end users. If you enjoy solving problems, working across a broad technical stack, and being part of a collaborative IT function this role offers strong long-term potential.
The Role
- Provide end-user support across desktops, laptops, and mobile devices
- Troubleshoot and resolve hardware, software, and network issues
- Manage and support Active Directory and Microsoft 365 environments
- Support wired and wireless network infrastructure
- Log, track, and resolve incidents in line with service expectations
- Assist with ongoing IT projects and infrastructure improvements
What You Will Bring
- Minimum 4 years experience in an IT support or service desk environment
- Strong hands-on experience with:
- Windows 10/11
- Active Directory
- Microsoft 365
- MS Teams & Office applications
Desirable Experience
- Experience with service desk tools (e.g. ServiceNow)
- Understanding of networking protocols and cybersecurity principles
- Exposure to firewall technologies
- Microsoft 365 Certification
Why Apply?
- Join a stable and growing organisation with a strong reputation
- Opportunity to work across a broad and modern tech stack
- Be part of a supportive and collaborative IT team
- Gain exposure to ongoing infrastructure and improvement projects
Additional Info
- Onsite role based in Ballymena
- Competitive Salary up to £40,000
- Participation in an on-call rota required
- Early finish Friday. Flexibility to support business needs where required
If you would like to hear more about this opportunity, apply now or get in touch with Aaron Pyper at Hayward Hawk for more information!
IT Support Engineer in Ballymena employer: Hayward Hawk
Contact Detail:
Hayward Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Ballymena
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry professionals. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries, and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our growing team.
We think you need these skills to ace IT Support Engineer in Ballymena
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 10/11, Active Directory, and Microsoft 365, as these are key skills we're looking for. Show us how your past roles have prepared you for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Mention specific projects or experiences that demonstrate your troubleshooting skills and collaborative spirit.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, don’t forget to showcase your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on, so share examples of how you've resolved technical issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Hayward Hawk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully resolved IT issues. Think about times when you tackled hardware, software, or network problems. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Familiarise Yourself with Their Environment
Research the company’s tech stack and any recent projects they've undertaken. Understanding their infrastructure and any improvements they might be looking for will help you tailor your responses and show that you're genuinely interested in contributing to their growth.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about their current IT projects or how they measure success in the IT support role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.