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For Companies At a Glance
- Tasks: Provide advanced IT support and mentor Level 1 engineers while solving complex technical issues.
- Company: Join a dynamic managed service provider with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients solve their tech challenges and enhancing their systems.
- Qualifications: Experience in IT support, especially with Windows and Microsoft 365, is essential.
- Other info: Be part of a supportive team that values continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
As a Level 2 IT Support Engineer, you will be responsible for providing advanced technical assistance to a range of clients, acting as both a trusted advisor and a key escalation point within the support team.
What You Will Be Doing
- Serve as a main point of contact for more complex technical issues, assisting customers via phone, email, and on-site visits.
- Support and guide Level 1 engineers, offering mentoring and solutions for escalated incidents.
- Deliver both remote and in-person support across desktops, servers, networks, cloud platforms, and business applications.
- Diagnose and resolve hardware and software issues across varied customer environments.
- Install, configure, and maintain IT infrastructure including devices, operating systems, and applications.
- Administer and support Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint, and Teams.
- Manage Active Directory, group policies, and user lifecycle processes.
- Proactively monitor client systems, respond to alerts, and perform preventative maintenance.
- Implement and advise on cybersecurity measures such as endpoint protection, MFA, patching, and Zero Trust principles.
- Handle service tickets efficiently, ensuring incidents, requests, and changes are resolved within agreed SLAs.
- Create and maintain detailed technical documentation to support consistency and knowledge sharing.
- Conduct root cause analysis to deliver long-term fixes and improve system reliability.
- Work alongside senior engineers and project teams to deliver infrastructure upgrades and implementations.
- Provide exceptional customer service with a professional and approachable attitude.
- Stay current with new technologies and maintain relevant technical certifications.
About You
You will thrive in this role if you are:
- Experienced in IT support (typically 2-5 years), ideally within a managed service or multi-client environment.
- Confident working with Windows operating systems and the Microsoft 365 ecosystem.
- Knowledgeable in core networking concepts including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls.
- Familiar with virtualization platforms (e.g. Hyper-V), backup tools, monitoring solutions, and security technologies.
- Security-conscious with a methodical approach to troubleshooting and problem-solving.
- Highly organized, with strong prioritization and time management abilities.
- An excellent communicator with strong written and verbal skills.
- Proactive, detail-driven, and comfortable taking initiative on technical challenges.
- Enthusiastic about learning and continuous professional growth.
Required Experience
- 2-5 years experience in an IT Support or Service Desk role.
- Proficient with Windows OS and Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
- Full UK driving licence, reliable vehicle, and appropriate business insurance.
Desirable Skills & Qualifications
- Level 4 or higher qualification in IT or a related field.
- Microsoft certifications (e.g. MS-900, AZ-900, MD-102, MS-102).
- Experience working with security and network tools such as WatchGuard, HP Aruba, or Mimecast.
L2 Engineer in Antrim employer: Hayward Hawk
Contact Detail:
Hayward Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Engineer in Antrim
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you to a hiring manager.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any cool tech stuff you've done. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Ace that interview! Prepare by researching common L2 Engineer interview questions and practice your responses. Be ready to discuss your experience with Microsoft 365, Azure, and troubleshooting techniques. Confidence is key!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your relevant experience and skills, and don’t forget to follow up after applying to show your enthusiasm!
We think you need these skills to ace L2 Engineer in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows OS and Microsoft 365, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your background aligns with our needs. Share specific examples of how you've tackled complex technical issues in the past.
Show Off Your Communication Skills: Since you'll be interacting with clients and mentoring Level 1 engineers, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Hayward Hawk
✨Know Your Tech Inside Out
As a Level 2 IT Support Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of Windows OS, Microsoft 365, and core networking concepts like TCP/IP and DNS. Be ready to discuss specific scenarios where you've successfully diagnosed and resolved complex issues.
✨Showcase Your Customer Service Skills
This role requires exceptional customer service, so think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your professional and approachable attitude, especially in challenging situations. Remember, it's not just about fixing problems; it's about making the client feel supported.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Practice explaining your troubleshooting process clearly and methodically. You might be asked how you would handle a specific incident or how you would implement cybersecurity measures, so have a few strategies in mind.
✨Demonstrate Your Continuous Learning Mindset
The tech world is always evolving, and this role values those who stay current. Be prepared to discuss any recent certifications or training you've undertaken, and express your enthusiasm for learning new technologies. This shows you're proactive and committed to professional growth, which is a big plus!
