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- Tasks: Manage mortgage applications and ensure a smooth customer journey from submission to offer.
- Company: Join Haysto, the UK's No.1 specialist mortgage broker with a stellar reputation.
- Benefits: Enjoy 36 days holiday, a company pension, and a share scheme.
- Why this job: Be part of a fast-growing team making a real impact in the mortgage industry.
- Qualifications: Strong admin skills, excellent communication, and a proactive mindset required.
- Other info: Casual dress code and clear progression pathways in a high-performance environment.
The predicted salary is between 25000 - 28600 £ per year.
Brand: Haysto, the UK’s No.1 Specialist Mortgage Broker.
Rewards: Basic Salary £25K plus bonus, OTE £28,600.
Location: Office Based Full Time in Norwich.
Hours: Working - Mon to Thurs 9AM-6PM, and Fridays 9AM-5PM.
Start Date: April/May 2026 with interviews happening now.
Why Haysto: Winner of the 2025 Treating Customers Fairly Award. 4.9/5 Trustpilot rating. Market-leading reputation in complex lending. Remote-first, tech-led, and scaling fast. Working at Haysto means being part of a high-performance, high-trust environment where expertise is respected, ideas are welcomed, and momentum matters.
The Opportunity: As a Case Manager, you will take ownership of mortgage applications post-submission, managing cases through to completion. This is a high-impact, detail-driven role where your ability to manage complexity, communicate effectively, and maintain momentum directly influences:
- Speed to offer
- Customer satisfaction
- Adviser productivity
- Overall business performance
You are the engine room of the operation ensuring every case progresses efficiently, accurately, and compliantly.
What You’ll Be Doing:
- Managing a pipeline of mortgage applications from submission through to offer
- Reviewing lender feedback and underwriting cases in line with lender criteria
- Ensuring all applications and supporting documentation meet compliance standards
- Liaising with lenders, solicitors, surveyors, accountants and customers to gather and validate information
- Working closely with Mortgage Advisers and Case Packagers to deliver a seamless customer journey
- Proactively progressing cases, resolving issues, and preventing delays
- Acting as a key feedback loop to improve processes, systems and customer experience
- Maintaining consistent communication with customers throughout the lifecycle of their application
What We’re Looking For:
- Strong administrative and case management experience
- Excellent verbal and written communication skills
- Highly organised with exceptional attention to detail
- Ability to manage multiple cases in a fast-paced environment
- Comfortable handling high volumes of customer interaction
- Proactive, accountable and solution-focused mindset
- Strong systems and computer literacy
- A team player who thrives in a performance-driven environment
Benefits:
- 36 days holiday (including your birthday)
- Company pension
- Share scheme (Own a piece of Haysto)
- Referral programme
- Regular company events
- Clear progression pathways
- Casual dress code
What It’s Like to Work at Haysto: At Haysto, our values aren’t posters on a wall or lines in a handbook. They shape how we think, how we act, and how we win together. Everyone here is expected to live these values day-to-day, whether you’re advising customers, supporting operations, or building the platform behind the scenes.
We Are Customer Obsessed: Customers sit at the centre of every decision we make. We listen hard, act in their best interests, and measure success by real outcomes not vanity metrics. When our customers win, we win.
We Own the Outcome: We take responsibility for results, decisions and delivery. No excuses, no finger-pointing. We do what we say we’ll do, follow through, and fix what’s broken fast.
We Move Fast & Execute: Speed is one of our biggest competitive advantages. We act with urgency, stay hungry, and never settle for good enough. We keep moving when others slow down or stop.
We Choose Optimism: We focus on what matters and control what we can. We build together and win together across teams, brands and partners. Trust, collaboration and a positive mindset fuel our growth.
We’d love to hear from you, click Apply Now, or contact Darren Robins, Haysto’s Head of Talent, on 01603-249267.
Case Manager- Mortgage Services in Norwich employer: Haysto
Contact Detail:
Haysto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager- Mortgage Services in Norwich
✨Tip Number 1
Get to know Haysto! Research the company, its values, and what makes it tick. This way, when you get that interview, you can show off your knowledge and passion for being part of the UK's No.1 specialist mortgage broker.
✨Tip Number 2
Practice your communication skills! As a Case Manager, you'll need to liaise with various stakeholders. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've managed multiple cases or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment, just like Haysto's.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and being part of our exciting journey at Haysto.
We think you need these skills to ace Case Manager- Mortgage Services in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in case management and any specific skills that align with what we're looking for, like attention to detail and communication skills.
Showcase Your Customer Focus: Since we’re all about being customer obsessed, share examples of how you've gone above and beyond for customers in previous roles. This will show us you understand the importance of customer satisfaction in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Haysto!
How to prepare for a job interview at Haysto
✨Know Your Stuff
Before the interview, make sure you understand the mortgage services industry and Haysto's role in it. Brush up on key terms and processes related to case management and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Case Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed communication in past roles, especially in high-pressure situations. This will demonstrate your ability to maintain momentum and customer satisfaction.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, highlight instances where your meticulous nature has led to successful outcomes. You might even want to bring along a checklist or a sample of your work that showcases your organisational skills.
✨Emphasise Your Proactive Mindset
Haysto values a proactive approach. Be prepared to discuss how you've taken initiative in previous roles to resolve issues before they escalate. Share specific examples that illustrate your solution-focused mindset and how it positively impacted your team or customers.