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- Tasks: Manage mortgage applications and ensure a smooth customer journey from submission to offer.
- Company: Join Haysto, the UK's No.1 specialist mortgage broker with a stellar reputation.
- Benefits: Enjoy 36 days holiday, a company pension, and a share scheme to own a piece of Haysto.
- Why this job: Be part of a fast-growing team that values your ideas and expertise in a high-performance environment.
- Qualifications: Strong admin skills, excellent communication, and a proactive mindset are essential.
- Other info: Casual dress code and clear progression pathways make this an exciting opportunity.
The predicted salary is between 25000 - 28600 £ per year.
Brand: Haysto - The UKs No.1 Specialist Mortgage Broker.
Rewards: Basic Salary £25K plus bonus, OTE £28600K.
Location: Office Based Full Time in Norwich.
Hours: Mon to Thurs 9AM-6PM, and Fridays 9AM-5PM.
Start Date: April/May 2026 with Interviews happening now.
Why Haysto: UKs No.1 specialist mortgage broker. Winner of the 2025 Treating Customers Fairly Award. 4.9/5 Trustpilot rating. Market-leading reputation in complex lending. Remote-first, tech-led, and scaling fast. Working at Haysto means being part of a high-performance, high-trust environment where expertise is respected, ideas are welcomed, and momentum matters.
The Opportunity: As a Case Manager, you will take ownership of mortgage applications post-submission, managing cases through to completion. This is a high-impact, detail-driven role where your ability to manage complexity, communicate effectively, and maintain momentum directly influences:
- Speed to offer
- Customer satisfaction
- Adviser productivity
- Overall business performance
You are the engine room of the operation ensuring every case progresses efficiently, accurately, and compliantly.
What Youll Be Doing:
- Managing a pipeline of mortgage applications from submission through to offer
- Reviewing lender feedback and underwriting cases in line with lender criteria
- Ensuring all applications and supporting documentation meet compliance standards
- Liaising with lenders, solicitors, surveyors, accountants and customers to gather and validate information
- Working closely with Mortgage Advisers and Case Packagers to deliver a seamless customer journey
- Proactively progressing cases, resolving issues, and preventing delays
- Acting as a key feedback loop to improve processes, systems and customer experience
- Maintaining consistent communication with customers throughout the lifecycle of their application
What Were Looking For:
- Strong administrative and case management experience.
- Excellent verbal and written communication skills.
- Highly organised with exceptional attention to detail.
- Ability to manage multiple cases in a fast-paced environment.
- Comfortable handling high volumes of customer interaction.
- Proactive, accountable and solution-focused mindset.
- Strong systems and computer literacy.
- A team player who thrives in a performance-driven environment.
Benefits:
- 36 days holiday (including your birthday)
- Company pension
- Share scheme (Own a piece of Haysto.)
- Referral programme
- Regular company events
- Clear progression pathways
- Casual dress code.
What Its Like to Work at Haysto: At Haysto, our values shape how we think, how we act, and how we win together. We Are Customer Obsessed: Customers sit at the centre of every decision we make. We listen hard, act in their best interests, and measure success by real outcomes - not vanity metrics. When our customers win, we win. We Own the Outcome: We take responsibility for results, decisions and delivery. No excuses, no finger-pointing. We do what we say we’ll do, follow through, and fix what’s broken fast. We Move Fast & Execute: Speed is one of our biggest competitive advantages. We act with urgency, stay hungry, and never settle for good enough. We keep moving when others slow down or stop. We Choose Optimism: We focus on what matters and control what we can. We build together and win together across teams, brands and partners. Trust, collaboration and a positive mindset fuel our growth.
We'd love to hear from you, click Apply Now, or contact Darren Robins, Haysto's Head of Talent.
Case Manager- Mortgage Services in King's Lynn employer: Haysto
Contact Detail:
Haysto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager- Mortgage Services in King's Lynn
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage industry, especially those at Haysto. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Haysto’s values and recent achievements. Show them you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills. As a Case Manager, you’ll need to be clear and concise. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Case Manager- Mortgage Services in King's Lynn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in case management and mortgage services, and show us how you align with our values at Haysto.
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and other professionals, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Detail-Oriented: We’re looking for someone with exceptional attention to detail. Make sure your application is free from errors and clearly organised. This will show us that you can manage complex cases effectively.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Haysto
✨Know Your Stuff
Before the interview, make sure you understand the mortgage services industry and Haysto's unique position in it. Familiarise yourself with their values, especially how they prioritise customer satisfaction and speed. This will help you align your answers with what they’re looking for.
✨Showcase Your Skills
Prepare to discuss your administrative and case management experience in detail. Think of specific examples where you've managed multiple cases or resolved complex issues. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, practice clear and concise communication. Be ready to demonstrate your verbal and written skills during the interview. You might even want to prepare a few questions to ask them about their processes to show your proactive mindset.
✨Embrace the Culture
Haysto values a high-performance environment, so be prepared to discuss how you thrive in fast-paced settings. Share examples of how you’ve taken ownership of outcomes in past roles and how you can contribute to their mission of delivering a best-in-class customer journey.