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- Tasks: Manage mortgage applications and ensure a smooth customer journey from submission to offer.
- Company: Join Haysto, the UK's No.1 specialist mortgage broker with a stellar reputation.
- Benefits: Enjoy 36 days holiday, a company pension, and a share scheme.
- Why this job: Be part of a fast-growing team that values your ideas and expertise.
- Qualifications: Strong admin skills, excellent communication, and a proactive mindset required.
- Other info: Casual dress code and clear progression pathways in a high-performance environment.
The predicted salary is between 25000 - 28600 £ per year.
Brand: Haysto, the UK's No.1 Specialist Mortgage Broker.
Rewards: Basic Salary £25K plus bonus, OTE £28,600.
Location: Office Based Full Time in Norwich.
Hours: Working - Mon to Thurs 9AM-6PM, and Fridays 9AM-5PM.
Start Date: April/May 2026 with interviews happening now.
Why Haysto: Winner of the 2025 Treating Customers Fairly Award, 4.9/5 Trustpilot rating, market-leading reputation in complex lending. Working at Haysto means being part of a high-performance, high-trust environment where expertise is respected, ideas are welcomed, and momentum matters.
The Opportunity: As a Case Manager, you will take ownership of mortgage applications post-submission, managing cases through to completion. This is a high-impact, detail-driven role where your ability to manage complexity, communicate effectively, and maintain momentum directly influences:
- Speed to offer
- Customer satisfaction
- Adviser productivity
- Overall business performance
You are the engine room of the operation ensuring every case progresses efficiently, accurately, and compliantly.
What You’ll Be Doing:
- Managing a pipeline of mortgage applications from submission through to offer
- Reviewing lender feedback and underwriting cases in line with lender criteria
- Ensuring all applications and supporting documentation meet compliance standards
- Liaising with lenders, solicitors, surveyors, accountants and customers to gather and validate information
- Working closely with Mortgage Advisers and Case Packagers to deliver a seamless customer journey
- Proactively progressing cases, resolving issues, and preventing delays
- Acting as a key feedback loop to improve processes, systems and customer experience
- Maintaining consistent communication with customers throughout the lifecycle of their application
What We’re Looking For:
- Strong administrative and case management experience
- Excellent verbal and written communication skills
- Highly organised with exceptional attention to detail
- Ability to manage multiple cases in a fast-paced environment
- Comfortable handling high volumes of customer interaction
- Proactive, accountable and solution-focused mindset
- Strong systems and computer literacy
- A team player who thrives in a performance-driven environment
Benefits:
- 36 days holiday (including your birthday)
- Company pension
- Share scheme (Own a piece of Haysto)
- Referral programme
- Regular company events
- Clear progression pathways
- Casual dress code
What It’s Like to Work at Haysto: At Haysto, our values shape how we think, how we act, and how we win together. We are customer obsessed, own the outcome, move fast & execute, and choose optimism.
We’d love to hear from you, click Apply Now, or contact Darren Robins, Haysto’s Head of Talent, on 01603-249267.
Case Manager- Mortgage Services employer: Haysto
Contact Detail:
Haysto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager- Mortgage Services
✨Tip Number 1
Get to know the company inside out! Research Haysto's values, recent achievements, and their approach to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Case Manager, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've managed multiple cases or projects in the past. This will demonstrate your ability to handle the fast-paced environment at Haysto and keep everything on track.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Case Manager- Mortgage Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in mortgage services and case management, showing us why you're the perfect fit for Haysto.
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and other professionals, demonstrate your excellent verbal and written communication skills in your application. We want to see how you can convey complex information clearly!
Be Detail-Oriented: Attention to detail is key in this role. Use your application to showcase examples where you've successfully managed complex cases or ensured compliance in previous positions. We love seeing candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Haysto team!
How to prepare for a job interview at Haysto
✨Know Your Stuff
Before the interview, make sure you understand the mortgage process inside out. Familiarise yourself with common terms and the specific responsibilities of a Case Manager at Haysto. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to maintain momentum and keep everyone informed.
✨Be Detail-Oriented
Haysto values attention to detail, so be ready to discuss how you ensure accuracy in your work. Bring examples of how you've managed complex cases or projects, highlighting your organisational skills and ability to handle multiple tasks without missing a beat.
✨Embrace the Company Culture
Familiarise yourself with Haysto's values and be prepared to discuss how you align with them. Show that you’re customer-obsessed, accountable, and optimistic. This will not only help you fit in but also demonstrate that you’re a team player who thrives in a performance-driven environment.