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- Tasks: Support senior consultants and manage patient communications in a dynamic clinical environment.
- Company: Join a supportive private clinical practice in York with a focus on exceptional service.
- Benefits: Enjoy 25 days annual leave, pension contributions, and professional development opportunities.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Outlook and Excel.
- Other info: Fast-paced role with opportunities for growth and a friendly team atmosphere.
The predicted salary is between 22000 - 33000 £ per year.
Are you a seasoned Administrator ready to step into a dynamic clinical environment? We are seeking a highly organised, proactive administrator to join our client’s team where you will be supporting their senior consultants and delivering exceptional service to private medical clients. This role sits in a small and supportive team environment and offers a great opportunity for experienced candidates who enjoy variety and challenge, in both back-office and clinical client-facing work.
This is a permanent role, 37.5 hours a week, fully-office based in York. This role includes one twilight session a week until 20.00.
Your new role: This is not your typical medical secretarial post. You’ll be a key focus of the private practice operations—providing 1:1 support to consultants, managing complex schedules, coordinating patient communications, and ensuring the smooth running of clinical and administrative processes. You’ll be the first point of contact for private clients, so professionalism, discretion, and warmth are essential.
Key Responsibilities:
- Provide dedicated administrative support to senior consultants, including diary management and correspondence.
- Liaise directly with private patients, ensuring a seamless and personalised experience.
- Running eye clinics which includes twilight sessions until 20.00 on a Thursday on a rota basis.
- Maintain accurate medical records and coordinate clinical documentation.
- Manage referrals, appointments, and follow-ups with precision.
- Act as a central point for internal and external communications.
- Support billing and invoicing processes in collaboration with finance teams.
- As this is a small team, the ability to multitask and a willingness to cover additional duties is valued.
What you'll need to succeed:
- Proven experience in administrative roles.
- Knowledge of Outlook and SAGE as well as strong Excel skills.
- Good touch type skills.
- The ability to audio type would be beneficial.
- Exceptional communication skills—confident, articulate, and empathetic.
- Comfortable working in a fast-paced, client-facing environment.
- Highly organised with the ability to juggle competing priorities.
- Professional, discreet, and emotionally intelligent.
- Previous experience in a clinical or healthcare setting is beneficial but not essential.
If you have worked in the NHS, the level of responsibility and autonomy would be commensurate with a Band 4+ role.
What you'll get in return:
- 37.5-hour permanent contract.
- 9.00-17.00 standard working hours with a twilight session on a Thursday 12.00-20.00.
- 25 days annual leave + bank holidays increasing by one day for each qualifying full year of service, up to a maximum of five additional days after five years.
- 4% employer pension contribution increased to 6% after 1 year of service.
- Discretionary company sick pay and access to the LLP maternity/paternity pay scheme are available after 6 months of continuous service and successful completion of the probationary period.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Office Administrator in York employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Think about how your skills as an administrator can shine in a clinical environment. We want you to show them you're not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for clients, being articulate and warm is key. Try mock interviews with friends or family to get comfortable with your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always here to help you navigate the process if you need it!
We think you need these skills to ace Office Administrator in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Office Administrator role. Highlight your administrative experience, especially in clinical settings, and don’t forget to mention your proficiency with Outlook, SAGE, and Excel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this dynamic role. Share specific examples of how you've provided exceptional service in previous roles and how you can bring that to our team.
Showcase Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your communication skills. Use clear and professional language in your application, and consider mentioning any experience you have in client-facing roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hays
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Office Administrator role. Familiarise yourself with the key responsibilities like diary management and patient communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, prepare examples of how you've successfully managed competing priorities in the past. Use specific scenarios where your organisational skills made a difference, especially in a fast-paced environment.
✨Practice Your Communication Style
As the first point of contact for clients, your communication needs to be spot on. Practice articulating your thoughts clearly and empathetically. Consider doing mock interviews with a friend to refine your approach and ensure you come across as professional yet warm.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think about potential challenges you might face in the role, such as managing a last-minute schedule change or dealing with a difficult client, and prepare your responses accordingly.
