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For Companies At a Glance
- Tasks: Coordinate customer service across global markets and enhance the customer journey.
- Company: Join a successful manufacturing business with a strong global presence.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and performance bonuses.
- Why this job: Gain valuable experience in a dynamic industry while making a real impact.
- Qualifications: Good communication skills and a proactive work ethic are essential.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
Your new company
You will get the fantastic opportunity to work for a successful and long-standing manufacturing business based in Wrexham on a fixed-term basis. With their loyal client base and innovative products, you will be able to gain exposure to different aspects of their global business whilst enhancing your own skill set.
Your new role
Working with a key customer base across global markets, you will be working across core commercial and supply chain functions to deliver an outstanding customer experience. Your role will incorporate various functions, such as master data maintenance, managing your customer order book, liaising with different teams such as logistics, planning and quality, and ultimately managing the customer journey to the plant. You will ensure customer forecasts are accurate and work with material planning for any special requests. Additionally, you will be working in a timely manner to work within customer KPI's.
What you'll need to succeed
You will be a good communicator who demonstrates an enthusiastic and proactive work ethic. You will be eager to produce high quality work and show a keen eye for detail to ensure there are no errors being processed. You will have a good working knowledge of ERP systems, ideally SAP S/4 Hana although not essential, and be comfortable managing customer data. You will have prior experience within the manufacturing industry with aerospace experience being highly attractive, and have a good understanding of export compliance. Moreover, you will be organised and highly customer focused, with a good sense of initiative to make sound business decisions to support customer requirements which comply with company policy.
What you'll get in return
Not only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will get a competitive salary for your full-time working week or 37.5 hours. You will have a 25 day's holiday + bank holidays and the opportunity for a performance-based bonus annually. You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service Coordinator - 18 months in Wrexham employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - 18 months in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing industry, especially those who work in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their business and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering an outstanding customer experience, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Coordinator - 18 months in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight relevant experience in manufacturing and customer service, and don’t forget to mention any ERP systems you’ve worked with, like SAP S/4 Hana!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Mention how your proactive work ethic and attention to detail will help you excel in managing customer journeys.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully liaised with different teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our exciting team!
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing business. Understand their products, client base, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or teams in the past. Be ready to discuss how you handle difficult situations and ensure a positive customer experience, as this will demonstrate your proactive work ethic.
✨Highlight Your Organisational Skills
In this role, you'll need to manage customer data and forecasts accurately. Bring examples of how you've successfully organised tasks or projects in previous roles. Discuss any tools or systems you've used, especially if you have experience with ERP systems like SAP S/4 Hana, as this could give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to make sound business decisions under pressure. Practising these responses will help you feel more confident and articulate during the interview.
