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- Tasks: Manage customer communications and support a diverse team in a fast-paced environment.
- Company: Global manufacturing business with a friendly and diverse culture.
- Benefits: Competitive salary, free parking, and hybrid working after probation.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Proven customer service experience and strong communication skills.
- Other info: Great progression opportunities in a supportive work environment.
The predicted salary is between 28800 - 48000 £ per year.
Your new company My client, a global manufacturing business based in Wrexham, is seeking a professional customer service advisor/account manager to join their large team of professionals. Working from contemporary offices, you will need to drive in order to get to the location.
Your new role The position is offered, full time, Monday to Friday with working hours of 08.30am until 16.30pm. Free parking is also on-site. A hybrid model is in place once you have completed the 6-month probation. Once completed, the working pattern is 3 days from the office and 2 days from home.
The customer service advisor forms part of a team and, as such, is an active team member, supporting team colleagues whenever necessary. You will be joining a large, diverse customer service team consisting of 18 members of staff. The position acts as liaison between customer service and supply chain, and you will manage a portfolio of specialist customers who require first-class service.
- Manages the communication between the plant and the customer.
- Dealing with special requests from customers and making sure they are managed in conjunction with Supply Chain Team and Product Managers.
- Supports billing teams and Complaint Management with credit/debit/rebates.
- Working closely with a variety of different departments.
- Uploading all orders ensuring all data is uploaded correctly into the ERP system.
- Ensures pricing is accurate at all times, working closely with the Pricing and Data Management Teams.
- Possess an excellent knowledge of compliance obligations and initiate the need for export licences as and when needed.
- Ensuring all due diligence is carried out for compliance prior to data entry.
What you'll need to succeed Proven history of customer service with a particular focus on stakeholder management Strong communication skills, both written and verbal Ability to drive and possess your own vehicle in order to get to the location Very personable and professional Used to working within a fast-paced, target-driven environment.
What you'll get in return Being part of a diverse and friendly team Free parking Very competitive salary Hybrid model after probation Progression opportunities.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service / Account Manager in Wrexham employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Account Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service / Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on showcasing your communication skills and experience in customer service. Remember, confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces, so make sure to keep an eye on new openings that match your skills!
We think you need these skills to ace Customer Service / Account Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service / Account Manager role. Highlight your proven history in customer service and any relevant stakeholder management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your strong communication skills and how you thrive in fast-paced environments, just like we do at StudySmarter.
Showcase Team Spirit: Since you'll be part of a large, diverse team, it's important to demonstrate your ability to work collaboratively. Share examples of how you've supported colleagues in the past and contributed to team success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've successfully managed customer relationships in the past. Think of specific examples where you went above and beyond for a client, as this will show your commitment to first-class service.
✨Understand the Company and Role
Do some research on the company and its products. Familiarise yourself with their supply chain processes and how customer service fits into the bigger picture. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Team Dynamics
Since you'll be part of a large team, think about how you can contribute positively to team dynamics. Be ready to share examples of how you've supported colleagues in previous roles or how you handle conflicts within a team setting.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you manage communications between different departments and how you ensure that all stakeholders are kept in the loop.
