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- Tasks: Manage client-facing workplace services and events in a dynamic London office.
- Company: Join a leading financial services firm known for investment management across the UK.
- Benefits: Enjoy a competitive salary, private medical insurance, and a solid pension plan.
- Why this job: Be part of a vibrant team focused on delivering exceptional client experiences and continuous improvement.
- Qualifications: Experience in workplace services, hospitality, and strong communication skills are essential.
- Other info: This is a permanent role with opportunities for growth in a prestigious company.
The predicted salary is between 36000 - 60000 £ per year.
Your new company is a large financial services firm that is a leader in their sector, delivering investment management services around the UK. They are hiring a Workplace Experience Manager to support their facilities & property team and ensure top-quality client-facing workplace services in their London office.
Your new role as Workplace Experience Manager involves ensuring the delivery of consistent and high-quality client-facing workplace services, including events services (encompassing both reception services and client hospitality) for the London office. This includes the provision of face-to-face client visits, colleague queries, events support and coordination, and room booking processing across the group, liaising with the relevant support teams within the wider facilities function, such as IT as necessary. You will assist the Senior Facilities Manager with the delivery of service excellence for internal and external stakeholders. You will also ensure that the client-facing workplace services and events functions operate effectively and that relevant processes operate efficiently.
Key duties will include:
- Managing the group room booking system and processes.
- Managing and leading the client-facing workplace experience team.
- Managing client waiting and meeting room areas.
- Fostering a culture of continuous improvement for relevant functions.
- Managing client hospitality functions such as catering, events, booking systems and more.
- Reporting to line management on responsibilities.
To succeed in this role, you will require relevant experience in delivering high-quality workplace services within a corporate office that has visitors and events. You will also require:
- Experience in managing workplace services teams.
- Financial services or similar experience.
- High level of attention to detail and planning.
- Experience in the hospitality sector.
- Strong communication skills.
When successful in securing this role, you will receive a permanent contract as Workplace Experience Manager in a client-side role with a leading financial services firm. You will also receive:
- Up to £50,000 (depending on experience).
- Private medical insurance.
- Competitive pension contributions.
- Various other company benefits.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Workplace Experience Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarise yourself with the specific workplace services and hospitality standards expected in the financial services sector. Understanding the nuances of client interactions in this environment will help you stand out during interviews.
✨Tip Number 2
Network with professionals already working in workplace experience roles, especially within financial services. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workplace services or client experiences in previous roles. Highlighting your achievements in managing teams and enhancing service quality will demonstrate your capability for this position.
✨Tip Number 4
Research the company’s values and recent initiatives related to workplace experience. Tailoring your conversation to align with their goals will show your genuine interest and understanding of their operations, making you a more attractive candidate.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing workplace services and events. Emphasise any roles where you delivered high-quality client-facing services, particularly in a corporate or financial services environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to manage teams and deliver exceptional workplace services, as well as your attention to detail.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and any experience in the hospitality sector. These are crucial for the Workplace Experience Manager role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Hays
✨Showcase Your Experience
Be prepared to discuss your previous roles in managing workplace services, especially in a corporate environment. Highlight specific examples where you successfully led teams or improved service delivery.
✨Demonstrate Attention to Detail
Since the role requires a high level of attention to detail, be ready to provide examples of how you've ensured accuracy and quality in your past work. This could include managing room bookings or coordinating events.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you handle client interactions and team communications.
✨Emphasise Continuous Improvement
Discuss your approach to fostering a culture of continuous improvement within teams. Share any initiatives you've implemented that enhanced workplace services or client experiences, demonstrating your proactive mindset.
