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For Companies At a Glance
- Tasks: Manage client-facing workplace services and events in a dynamic London office.
- Company: Join a leading financial services firm known for excellence in investment management.
- Benefits: Enjoy a competitive salary, private medical insurance, and a solid pension plan.
- Why this job: Be part of a vibrant team focused on delivering exceptional client experiences and continuous improvement.
- Qualifications: Experience in workplace services, hospitality, and strong communication skills are essential.
- Other info: This is a permanent role with opportunities for growth in a prestigious company.
The predicted salary is between 36000 - 60000 £ per year.
Our client are a large financial services firm who are a leader in their sector delivering investment management services around the UK. They are hiring a Workplace Experience Manager to support their facilities & property team and ensure top-quality client-facing workplace services in their London office.
As Workplace Experience Manager, you will ensure the delivery of consistent and high-quality client-facing workplace services, including events services (encompassing both reception services and client hospitality) for the London office, which includes the provision of face-to-face client visits, colleague queries, events support and coordination and room booking processing across the group, liaising with the relevant support teams within the wider facilities function, such as IT as necessary. You will assist the Senior Facilities Manager with the delivery of service excellence for internal and external stakeholders. You will also ensure that the client-facing workplace services and events functions operate effectively and that relevant processes operate efficiently.
Key duties will include:
- Managing the group room booking system and processes.
- Manage and lead the client-facing workplace experience team.
- Manage client waiting and meeting room areas.
- Foster a culture of continuous improvement for relevant functions.
- Manage client hospitality functions such as catering, events, booking systems and more.
- Reporting to line management on responsibilities.
What you'll need to succeed:
To succeed in this role, you will require relevant experience in delivering high-quality workplace services within a corporate office that has visitors and events. You will also require:
- Experience in managing workplace services teams.
- Financial services or similar experience.
- High level of attention to detail and planning.
- Experience in the hospitality sector.
- Strong communication skills.
What you'll get in return:
When successful in securing this role you will receive a permanent contract as Workplace Experience Manager in a client-side role with a leading financial services firm. You will also receive:
- Up to £50,000 (depending on experience)
- Private medical insurance
- Competitive pension contributions
- Various other company benefits
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Workplace Experience Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarise yourself with the financial services sector, especially in relation to workplace experience. Understanding the specific needs and expectations of clients in this industry will help you tailor your approach during interviews.
✨Tip Number 2
Network with professionals already working in workplace management or facilities roles within financial services. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and delivering high-quality services. Be ready to share specific examples of how you've improved workplace experiences in previous roles, as this will demonstrate your capability for the position.
✨Tip Number 4
Showcase your attention to detail and planning skills by discussing any relevant projects or initiatives you've led. Highlighting your organisational abilities will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing workplace services and client-facing roles. Emphasise any previous positions where you delivered high-quality services, particularly in a corporate or financial services environment.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key duties mentioned in the job description. Discuss your experience in managing teams, your attention to detail, and how you can contribute to fostering a culture of continuous improvement.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and any experience in the hospitality sector. Mention specific examples of how you've successfully managed events or client interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the Workplace Experience Manager role.
How to prepare for a job interview at Hays
✨Showcase Your Experience
Make sure to highlight your relevant experience in delivering high-quality workplace services. Be prepared to discuss specific examples from your previous roles, especially in managing teams and handling client-facing situations.
✨Demonstrate Attention to Detail
Given the importance of detail in this role, be ready to provide examples of how you've successfully managed complex tasks or projects. This could include your approach to planning events or coordinating room bookings.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and consider how you can demonstrate your ability to liaise with various stakeholders during the interview.
✨Emphasise Continuous Improvement
Discuss your commitment to fostering a culture of continuous improvement. Share any initiatives you've led or participated in that enhanced workplace services or client experiences, showing your proactive approach to service excellence.
