At a Glance
- Tasks: Provide top-notch customer support and build knowledge in tax and accounting.
- Company: Dynamic company in Wokingham offering a hybrid work environment.
- Benefits: £24K salary, flexible working, and opportunities for growth.
- Other info: Collaborative team atmosphere with plenty of learning opportunities.
- Why this job: Kickstart your career in finance while making a real difference for customers.
- Qualifications: Degree in Accounting and 6 months of customer service experience required.
The predicted salary is between 24000 - 24000 £ per year.
6-month contract - hybrid working (3 days on site, 2 days WFH) - £24K FTE
Our client is based in Wokingham (parking available) and ideally seeking a 2025 graduate from a Finance / Accountancy / Business background to join their Accounting Support Team.
- Answer 1st line customer support telephone calls and emails, providing exceptional customer care.
- Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers.
- Build knowledge of products and use this to offer customers support to ensure they have the best experience.
- Raise enhancements requests/defects to be reviewed.
- Assist existing and prospective customers with general sales enquiries, taking payments where necessary.
- Suggest new ideas or improvements to support materials (FAQ’s, user guides and Knowledge Base).
- Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes.
What we need:
- A university degree which includes Accounting.
- At least 6 months Customer Service Experience.
- Confident, calm and concise telephone manner.
- Clear communication both written and spoken.
- An analytical and organised approach to problem-solving.
- The ability to interact positively with customers at all levels.
- To work well under pressure.
What you need to do now:
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Graduate role - 6 month FTC in Wokingham employer: Hays
Join a dynamic team in Wokingham where your customer service skills will shine in a supportive and collaborative environment. With a focus on employee growth, this role offers valuable experience in finance and accounting while enjoying the flexibility of hybrid working. Benefit from a culture that encourages innovation and continuous learning, making it an excellent place for recent graduates to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate role - 6 month FTC in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your university alumni or connections in the finance and accounting sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions related to customer service and accounting. Practise your responses, focusing on how you can bring value to the team and enhance customer experiences.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them. Use examples that highlight your analytical approach and problem-solving abilities, especially in customer service scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Graduate role - 6 month FTC in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant coursework from your Finance or Business degree. We want to see how your background fits the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your experiences have prepared you for it. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Keep your language concise and professional, but don’t forget to add a touch of your unique voice. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of finance, accounting, and customer service. Familiarise yourself with common tax and accounting queries, as well as the products the company offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since the role requires a calm and concise telephone manner, practice answering common customer service scenarios out loud. You could even role-play with a friend to get comfortable with handling calls and emails. Clear communication is key, so make sure you can articulate your thoughts well.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles or during your studies. Think about times when you had to analyse a problem and come up with a solution. This will demonstrate your analytical approach and ability to work under pressure, which are crucial for this position.
✨Be Ready to Collaborate
The job involves working closely with others, so be prepared to discuss how you’ve successfully collaborated in the past. Highlight any experiences where you contributed to team projects or helped improve processes. This shows that you’re a team player and can build knowledge collaboratively.
