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- Tasks: Manage high-value debt recovery and support a small credit control team.
- Company: Specialist care group with a focus on improving financial performance.
- Benefits: Competitive pay, stable hours, and a supportive team environment.
- Other info: Opportunity to work in a close-knit team and develop your expertise.
- Why this job: Make a real difference in financial stability within the care sector.
- Qualifications: Experience in senior credit control and strong negotiation skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Whitchurch - Head Office (fully office-based)
Contract: 3 months initial, rolling month-to-month
Hours: Monday to Friday, 9:00am-5:00pm (37.5 hours per week, 1⁄2 hour lunch)
Systems: Sage Line 50
The Role
We are seeking an experienced Senior Credit Controller to support the turnaround of a high-value ledger within a specialist care group. The business manages a complex debtor book of circa £1-£9 million, comprising a mix of private fee payers and local authority/council funding. You will work alongside a recently appointed permanent Credit Controller, providing hands-on support, structure and expertise to stabilise and improve debt recovery performance.
Key Responsibilities
- Sole responsibility for high-value debt chasing across a complex ledger
- Proactively pursuing overdue balances from private fee payers and council bodies
- Managing sensitive and sometimes challenging conversations with families and stakeholders
- Supporting the turnaround of aged and problematic debt
- Cash allocation and reconciliation of receipts
- Liaising closely with internal stakeholders, including finance and care home management
- Advising and supporting the permanent Credit Controller with best practice approaches
- Reporting into the Senior Credit Control Manager
- Working as part of a small, close-knit credit control team of three
Person Specification
- Significant experience in senior-level credit control, ideally within: Care homes, Healthcare, Social care, or another sector with mixed funding streams
- Proven track record of reducing large, aged debtor balances
- Confident dealing with private individuals, families and public sector bodies
- Strong negotiation and communication skills with a professional, empathetic approach
- Experience using Sage Line 50
- Comfortable working in a fully office-based environment
- Able to hit the ground running and add immediate value in a contract role
Senior Credit Controller in Whitchurch employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in Whitchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and care sectors. Let them know you're on the lookout for a Senior Credit Controller role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those tricky conversations! Since you'll be managing sensitive discussions with families and stakeholders, practice your negotiation skills. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Get familiar with Sage Line 50 if you haven't already! Brush up on your skills so you can hit the ground running. There are loads of online resources and tutorials that can help you get up to speed quickly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Senior Credit Controller in Whitchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control, especially in sectors like care homes or healthcare. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Credit Controller role. Share specific examples of how you've tackled similar challenges in the past and how you can add value to our team.
Showcase Your Communication Skills: Since this role involves managing sensitive conversations, make sure your application reflects your strong negotiation and communication skills. We love candidates who can demonstrate empathy while being assertive!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hays
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control metrics and how to manage a high-value ledger. Be ready to discuss specific examples of how you've successfully reduced aged debtor balances in the past.
✨Showcase Your Communication Skills
Since you'll be dealing with sensitive conversations, prepare to demonstrate your negotiation and communication skills. Think of scenarios where you’ve handled challenging discussions with families or stakeholders and how you approached them with empathy.
✨Familiarise Yourself with Sage Line 50
Make sure you're comfortable discussing your experience with Sage Line 50. If you have any tips or tricks for using the software effectively, be prepared to share those insights during the interview.
✨Understand the Sector
Research the care home and healthcare sectors, especially regarding funding streams. Being knowledgeable about the challenges these sectors face will show that you're not just qualified but also genuinely interested in the role and its impact.