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- Tasks: Manage disrepair cases and ensure compliance with housing laws.
- Company: Leading housing provider with a focus on customer satisfaction.
- Benefits: Flexible working options and long-term contract opportunity.
- Why this job: Make a real difference in housing while developing your skills.
- Qualifications: Knowledge of disrepair protocols and strong communication skills.
- Other info: Opportunity to lead a small team and drive improvements.
A leading housing provider is seeking a Disrepair Surveyor to manage complex disrepair cases and ensure compliance with Awaab’s Law. You’ll oversee contractor performance, and act as the key liaison for disrepair queries, ensuring emergency hazards are resolved within the relevant SLA hours.
Your new role:
- Manage disrepair claims and ensure compliance with legal protocols
- Supervise and support a small team of officers
- Liaise with contractors, internal teams, and customers to resolve issues
- Monitor KPIs, contractor performance, and value-for-money checks
- Ensure adherence to Health & Safety and Ombudsman complaint standards
- Drive continuous improvement and customer satisfaction
What you'll need to succeed:
- Strong knowledge of Disrepair Protocol and housing legislation
- Experience in property maintenance and managing legal disrepair claims
- Excellent communication, negotiation, and customer service skills
- Ability to work to strict deadlines and manage competing priorities
- IT proficiency (Word, Excel, Outlook)
- Flexible approach, including occasional evening meetings
What you'll get in return:
- Flexible working options available
- Long term contract opportunity
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Disrepair Surveyor in Westminster employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair Surveyor in Westminster
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Disrepair Surveyor role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Awaab’s Law and disrepair protocols. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to discuss how you've effectively liaised with contractors and resolved issues in the past. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you navigate the job search process.
We think you need these skills to ace Disrepair Surveyor in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with disrepair claims and property maintenance. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Disrepair Surveyor role. We love seeing enthusiasm and a clear understanding of Awaab’s Law and housing legislation.
Showcase Your Communication Skills: Since this role involves liaising with contractors and customers, make sure your application reflects your excellent communication and negotiation skills. We want to know how you handle tricky situations and keep everyone happy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on the Disrepair Protocol and relevant housing legislation. Being able to discuss these topics confidently will show that you’re not just familiar with the basics, but that you truly understand the complexities of disrepair cases.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've managed legal disrepair claims or overseen contractor performance. This will help demonstrate your hands-on experience and how you can apply it to the new role.
✨Communication is Key
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think about how you can convey complex information simply and effectively, especially when discussing customer service scenarios.
✨Be Ready for Scenarios
Expect situational questions that test your problem-solving skills. Prepare to discuss how you would handle emergency hazards or manage competing priorities, as this will highlight your ability to work under pressure and meet strict deadlines.
