At a Glance
- Tasks: Manage and improve data quality in a dynamic IT environment using ServiceNow and LeanIX.
- Company: Join a large organisation undergoing exciting transformation in its data management.
- Benefits: Competitive day rate, flexible hybrid working, and impactful ownership in your role.
- Other info: Contract role for up to 10 months with opportunities for career growth.
- Why this job: Shape the future of data governance in a high-profile transformation programme.
- Qualifications: Experience with ServiceNow CMDB and a solid understanding of ITIL/ITSM processes.
You'll be joining a large, complex organisation undergoing significant transformation across its application and service landscape. The business is investing heavily in improving the quality, governance, and operational use of its CMDB and enterprise architecture data, with ServiceNow and LeanIX at the heart of this journey.
The environment is collaborative, delivery-focused, and federated, requiring strong engagement across IT Operations, Architecture, Application Support, and Service Design & Transition teams.
As a CMDB & LeanIX Data Steward, you'll act as the hands-on authority for configuration and application data across ServiceNow CMDB and LeanIX. Your primary focus will be to establish and maintain a single, trusted, and operationally usable data model that supports service mapping, architecture, operations, and governance.
This is a delivery-focused role where you'll take ownership of data quality, lifecycle controls, and reconciliation, ensuring both platforms remain synchronised, semantically aligned, and fit for purpose. You will work closely with internal stakeholders to embed pragmatic governance and prevent data decay following implementation.
Key responsibilities include:
- CMDB and LeanIX data stewardship
- Defining the canonical data model
- Supporting service mapping outcomes
- Resolving data conflicts
- Enabling sustainable BAU processes
Requirements:
- Strong, hands-on experience with ServiceNow CMDB, including CI classes, relationships, and service mapping concepts
- Solid understanding of CSDM, application lifecycle management, and ITIL/ITSM processes
- Proven track record of improving data quality within complex IT environments
- Desirable experience includes service mapping implementation, aligning EA tooling with operational CMDBs, exposure to SIAM or multi-supplier models, and supporting audit or compliance activities.
A contract role of up to 10 months with meaningful ownership and impact. Market-competitive day rate (dependent on experience and engagement model). Flexible UK-based hybrid working, with occasional onsite attendance in Hertfordshire as required. The opportunity to shape and embed CMDB and application data governance in a high-profile transformation programme.
Data Clerk/it Support in Watford employer: Hays
Join a dynamic and transformative organisation that prioritises collaboration and innovation in its IT operations. As a Data Clerk/IT Support, you'll benefit from a flexible hybrid working model, competitive remuneration, and the chance to make a significant impact on data governance within a high-profile programme. With a strong focus on employee growth and a supportive work culture, this role offers a unique opportunity to enhance your skills while contributing to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Data Clerk/it Support in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working with ServiceNow and LeanIX. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! If you've got hands-on experience with CMDB or data stewardship, make sure to highlight that in conversations. Share specific examples of how you've improved data quality in past roles – it’ll make you stand out!
✨Tip Number 3
Prepare for the interview by diving deep into the company’s transformation journey. Understand their goals with CMDB and LeanIX, and think about how you can contribute. Tailoring your approach will show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Data Clerk/it Support in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ServiceNow CMDB and LeanIX, and don’t forget to mention any relevant ITIL/ITSM processes you've worked with. We want to see how you can fit into our transformation journey!
Showcase Your Data Skills:Since this role is all about data quality and governance, be sure to include specific examples of how you've improved data quality in past roles. We love seeing concrete results, so numbers and metrics are your friends here!
Engage with Us:In your cover letter, let us know why you're excited about this role and how you can contribute to our collaborative environment. We appreciate a personal touch, so feel free to share your passion for data stewardship and service mapping.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Hays
✨Know Your Data Inside Out
Make sure you have a solid understanding of CMDB and LeanIX, especially how they relate to service mapping and data governance. Brush up on your knowledge of CI classes and relationships in ServiceNow, as well as the CSDM framework. This will show that you're not just familiar with the tools, but that you can effectively use them in a complex environment.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've improved data quality or resolved conflicts in previous roles. Think about challenges you've faced in IT environments and how you tackled them. This will demonstrate your hands-on experience and ability to take ownership of data stewardship.
✨Engage with Stakeholders
Since this role requires strong engagement across various teams, think about how you can communicate effectively with different stakeholders. Prepare to discuss how you've collaborated with IT Operations, Architecture, and Application Support in the past. Highlight your ability to embed governance and prevent data decay through teamwork.
✨Understand the Bigger Picture
Familiarise yourself with the transformation journey the organisation is undergoing. Research their current application and service landscape, and be ready to discuss how your role as a Data Steward fits into this larger context. Showing that you understand the strategic goals will set you apart from other candidates.
