At a Glance
- Tasks: Help recover council tax debts while supporting customers with a professional approach.
- Company: Join a supportive team in Hertfordshire with a focus on community service.
- Benefits: Remote work, flexible hours, and potential for contract extension.
- Other info: Opportunity to develop skills in a dynamic and impactful role.
- Why this job: Make a real difference by helping people manage their council tax responsibilities.
- Qualifications: Experience in debt recovery and familiarity with Academy software required.
The predicted salary is between 30000 - 40000 € per year.
My client based in Hertfordshire is looking for a Council Tax Recovery Officer to join the team and be dedicated to recovering council tax specifically on council tax 14 day lists. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers.
- Proactively trace debtors to establish current addresses and secure repayment.
- Administer and maintain accounts with accuracy and attention to detail.
- Negotiate realistic and sustainable payment arrangements in line with council policies.
- Ensure all actions comply with relevant legislation, council procedures, and data protection standards.
- Update system records to reflect factual and current information.
- Collaborate with colleagues to reduce overall debt owed to the council.
- Signpost vulnerable or struggling debtors to appropriate debt advice and support services.
The role is fully remote, you would just need to collect the equipment on the first day. I am looking for someone that has used Academy and has experience of recovering overpaid housing benefits.
Council Tax Recovery Officer in Watford employer: Hays
Join a supportive and dynamic team as a Council Tax Recovery Officer, where your contributions directly impact the community in Hertfordshire. Enjoy the flexibility of remote working while benefiting from a culture that prioritises professional development and collaboration. With opportunities for growth and a commitment to employee well-being, this role offers a meaningful way to make a difference in local governance.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Recovery Officer in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the council tax recovery field. We all know that sometimes it’s not just what you know, but who you know. Attend relevant webinars or local meet-ups to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research common questions for Council Tax Recovery Officers and practice your responses. We can’t stress enough how important it is to show you’re not just knowledgeable, but also passionate about helping customers manage their debts.
✨Tip Number 3
Showcase your skills! If you’ve got experience with Academy or similar systems, make sure to highlight that in conversations. We want to see you confidently discussing how your skills can help streamline the recovery process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re here to support you every step of the way, so let’s get you that Council Tax Recovery Officer role!
We think you need these skills to ace Council Tax Recovery Officer in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in council tax recovery and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’ve got that covered!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the ins and outs of council tax recovery. Brush up on relevant legislation and council procedures, as well as the specific challenges faced in recovering debts. This will show your potential employer that you're not just interested in the role, but that you’re genuinely knowledgeable about it.
✨Show Your People Skills
As a Council Tax Recovery Officer, you'll be dealing with customers who may be stressed or vulnerable. Prepare examples of how you've successfully negotiated payment arrangements or supported customers in the past. Highlighting your empathy and communication skills can set you apart from other candidates.
✨Be Detail-Oriented
Accuracy is key in this role, so be ready to discuss how you maintain attention to detail in your work. Bring examples of how you've managed accounts or updated records accurately in previous positions. This will demonstrate your ability to handle the responsibilities of the job effectively.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the tools they use (like Academy), or how they support staff in managing challenging cases. This shows your interest in the role and helps you assess if it's the right fit for you.
