Block Property Manager in Watford

An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.

As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders.

• Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard.
• Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety.
• Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
• Oversee contractor performance, ensuring compliance with service level agreements.
• Maintain robust Permit-to-Work and contractor control processes.

Health & Safety Compliance:

• Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021.
• Manage site risk assessment and ensure corrective actions are completed within agreed timescales.
• Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates.
• Support the development and maintenance of the Building Safety Case and Golden Thread.
• Lead on incident response, reporting, and escalation where required.
• Carry out regular safety inspections, audits, and monitoring activities.

Resident & Client Management:

• Deliver a high-quality, resident-focused service, ensuring a positive customer experience.
• Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days).
• Handle fees related to apartment damage or dilapidation.
• Build strong relationships with residents, internal teams, and stakeholders.
• Support community engagement initiatives and resident events.

Financial & Administrative Management:

• Support budget planning and ongoing financial management of schemes.
• Monitor expenditure and ensure cost control across all services and projects.
• Maintain accurate records, reporting, and documentation in line with company standards.
• Manage asset registers and oversee stock control where applicable.

General & Portfolio Management:

• Support mobilisation of new developments into the portfolio.
• Liaise with contractors and suppliers to ensure service delivery meets agreed standards.
• Attend regular meetings and provide updates to the Senior Property Services Manager.
• Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved.
• Participate in an on-call Rota for major incidents.
• Travel regularly between sites within the regional portfolio.

People Management:

• Lead, motivate, and develop team members to deliver high performance.
• Support recruitment, onboarding, and training of team members.
• Foster a positive, inclusive, and collaborative team culture.

You will be required to carry out other duties to assist the team during busy periods. You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).

What you'll need to succeed:

• Proven experience in block management, or BTR/Flex Living environments.
• Strong understanding of high-rise building compliance and health and safety requirements.
• Experience managing contractors, budgets, and service delivery.
• Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential).
• Experience managing or supervising teams.
• Strong customer service and stakeholder management skills.
• Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software.
• Ability to manage multiple sites and priorities effectively.
• Calm and professional approach when handling challenging situations.

Desirable:

• IOSH or NEBOSH qualification.
• Membership of a relevant professional body (IRPM, TPI).

What you'll get in return:

• A competitive salary range of £40,000 - £45,000.
• Discretionary bonus.
• 25 days holiday + 8.