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- Tasks: Handle housing complaints and assist customers with their concerns.
- Company: Reputable North West Housing Association focused on customer care.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Join a dynamic team dedicated to improving customer experiences.
- Why this job: Make a difference in people's lives by resolving housing issues.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Your new company: We are currently recruiting for a Complaints handler for a North West Housing Association.
Your new role: You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing Ombudsman Service). You will deal with initial complaints over the phone, triaging and assisting with complaints and where needed to escalate to the relevant team.
Housing Complaints Handler in Warrington employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Handler in Warrington
✨Tip Number 1
Get to know the company! Research the North West Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling complaints over the phone, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with responding to various complaint scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the housing association on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen on the opportunity. Don’t miss out on this chance to shine!
We think you need these skills to ace Housing Complaints Handler in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling complaints, especially in housing or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in housing and how you can contribute to our customer care team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Complaints Handler, communication is key. In your application, highlight any experience you have in resolving conflicts or dealing with difficult situations. We want to know how you handle tough conversations!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Stuff
Familiarise yourself with the Housing Ombudsman Service (HOS) code. Understanding the guidelines and how they apply to complaints handling will show that you're serious about the role and ready to tackle issues effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Complaints Handler. Make sure to listen carefully to the questions asked and respond thoughtfully, showing that you can empathise with customers' concerns.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled complaints or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your problem-solving skills in action.
✨Show Your Team Spirit
Since you'll be working alongside a customer care and complaints team, highlight your ability to collaborate. Share examples of how you've worked well in a team setting, as this will reassure them that you can contribute positively to their environment.